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GSS for Multi-Organizational Collaboration: Reflections on Process and Content

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Abstract

Multi-organizational collaboration has become the norm for modern organizations as they seek to survive and prosper in increasingly turbulent times. These collaborations can take many forms, but face problems due to different management styles, different cultures, and different operating modes of the participant organizations. These differences usually cause difficulties for the multi-organizational teams that are set up to make the collaboration operational. Group Support Systems (GSSs) is one possible way of supporting these multi-organization collaboration teams (MCTs). This paper builds and describes a conceptual framework that highlights the critical characteristics of these teams and how GSS might support their activities. The framework is based on a detailed analysis of three case studies using three different GSSs.

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Authors and Affiliations

  1. Department of Management Science, Strathclyde University, 40 George Street, Glasgow, G1 1QE, Scotland, UK

    Fran Ackermann

  2. Warwick Business School, University of Warwick, Coventry, CV4 7AL, UK

    L. Alberto Franco

  3. 346 Goodes Hall Queen’s School of Business, Queen’s University, Kingston, Ontario, Canada, K7L 3N6

    Brent Gallupe

  4. Faculty of Business Administration, Simon Fraser University, Burnaby, British Columbia, Canada

    Michael Parent

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  1. Fran Ackermann
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  2. L. Alberto Franco
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  3. Brent Gallupe
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  4. Michael Parent
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Correspondence to Fran Ackermann.

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Ackermann, F., Franco, L.A., Gallupe, B. et al. GSS for Multi-Organizational Collaboration: Reflections on Process and Content. Group Decis Negot 14, 307–331 (2005). https://doi.org/10.1007/s10726-005-0317-4

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  • DOI: https://doi.org/10.1007/s10726-005-0317-4

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