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Konfliktmoderation mit Gruppen

Conflict moderation with groups

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Gruppendynamik und Organisationsberatung Aims and scope Submit manuscript

Zusammenfassung

Professionelle Vermittlung in Konflikten hat sich unter dem Begriff ‚Mediation‘ in den vergangenen vier Jahrzehnten weltweit etabliert und gilt als bewährte Erweiterung der Rechtssysteme; allerdings vor allem bei 2-Personen-Konflikten. Konflikte mit einer größeren Zahl an Beteiligten innerhalb und zwischen sozialen Gruppen in Organisationen und im öffentlichen Raum sind erheblich komplexer und lassen sich schlechter definieren als 2-Personen-Konflikte. Sie erfordern ein breiteres Methodenrepertoire und mehr Kompetenzen der Mediatoren. Denn neben der Vermittlung zwischen den Konfliktparteien muss ihre Gruppendynamik beachtet und – partizipativ! – moderiert werden. Diese Art der Konflikte ist überdies schwer zu beforschen. An einem Beispiel-Konzept werden Handlungsstrategie und zentrale Merkmale professioneller Konfliktarbeit mit Gruppen beschrieben und mit der 2-Personen-Mediation verglichen. Darauf aufbauend werden zukünftige Forschungsaufgaben skizziert.

Abstract

One professional form of conflict resolution known as ‘mediation’ has itself established globally as an accepted alternative to litigation within the past four decades—albeit most notably for dyadic conflict between two individuals. Conflicts involving a higher number of parties both within and between social groups in organizations or public communities are far more complex and much tougher to be defined than in dyadic settings. They require an expanded repertoire of intervention techniques and more advanced competencies of neutrals as—in addition to the resolution efforts—the conflicting parties’ group dynamics demands attention and participative facilitation. Moreover, this type of conflict is difficult to study. An action strategy for professional group-based conflict resolution is exemplified and contrasted to dyadic mediation of conflict. Based on the analysis, problems for future research are outlined.

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  1. Insitut für Psychologie, Universität Hamburg, Fakultät für Psychologie und Bewegungswissenschaft, Von-Melle-Park 5, 20146, Hamburg, Deutschland

    Alexander Redlich &  Jens Joachim Rogmann

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  1. Alexander Redlich
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  2. Jens Joachim Rogmann
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Correspondence to Alexander Redlich.

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Redlich, A., Rogmann, J. Konfliktmoderation mit Gruppen. Gruppendyn Organisationsberat 45, 151–173 (2014). https://doi.org/10.1007/s11612-014-0246-2

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