Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil

Authors

  • Carlos Peixeira Marques The Centre for Transdisciplinary Development Studies, University of Trás-os-Montes e Alto Douro http://orcid.org/0000-0001-6274-9082
  • Carmem Teresa Leal The Centre for Transdisciplinary Development Studies, University of Trás-os-Montes e Alto Douro
  • Carla Susana Marques The Centre for Transdisciplinary Development Studies, University of Trás-os-Montes e Alto Douro
  • Breno Tinoco Cabral State University of Rio Grande do Norte

Keywords:

Internal marketing, organisational commitment, job satisfaction, hospitality

Abstract

Organisations currently face multifaceted challenges, such as increasing productivity and coping with the pressure to manage human resources efficiently and effectively. This involves management practices focused on training and keeping the best employees. In this context, the present study sought to assess the impact of internal marketing practices in hotels of superior quality in a city in Brazil’s Northeast Region on internal customers’ commitment and satisfaction. Measures of internal market orientation, organisational commitment and job satisfaction were collected for a sample of 138 intermediate/lower managers from four hotels. The results from a structural equation model confirm the positive influence of internal marketing on organisational commitment and job satisfaction but fail to confirm the expected relationship between commitment and satisfaction.

Author Biography

  • Carlos Peixeira Marques, The Centre for Transdisciplinary Development Studies, University of Trás-os-Montes e Alto Douro
    PhD

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Published

28.02.2018

Issue

Section

Tourism/Hospitality: Research Papers

How to Cite

Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil. (2018). Tourism & Management Studies, 14(1), 36-42. https://www.tmstudies.net/index.php/ectms/article/view/993