A Six Dimension Service Quality Measurement of Health Care Sectors
P.S. Prema Kumar1, G. Rambabu2
1P.S. Prema Kumar, Department of Mechanical Engineering, Koneru Lakshmaiah Education Foundation, Guntur, AP, India
2Dr. G. Rambabu, Department of Mechanical Engineering, Andhra University College of Engineering, Visakhapatnam, AP, India.
Manuscript received on 12 March 2019 | Revised Manuscript received on 17 March 2019 | Manuscript published on 30 July 2019 | PP: 2714-2717 | Volume-8 Issue-2, July 2019 | Retrieval Number: B3105078219/19©BEIESP | DOI: 10.35940/ijrte.B3105.078219
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Out of all the service sectors, health care sector is one of the essential sectors. As the population is increasing day by day, there is lot of demand for the health care service providers from the birth to till the end of the breath of mankind. So, patients are looking towards the good healthcare service provider. This paper explains how to measure the service quality of health care sectors by using six dimensions based on the past research. They are safety and security, tangibles, responsiveness, assurance, empathy and reliability. Data was collected from the patients using a survey questionnaire. Factor analysis was done for the variable’s reliability and convergence validity. Relative weight analysis also carried out to determine the priority of the service quality dimensions.
Index Terms: Confirmatory Factor Analysis, Heath care Service Quality and Patient’s Satisfaction.
Scope of the Article: Healthcare Informatics