Caring Behaviour of Nurses as A Correlate to Client Care Satisfaction Among Older- Adult Admitted in The Two Tertiary Hospitals in Osun State, Nigeria

Abstract:

This study investigated caring behaviour of nurses as a correlate to client care satisfaction among older adults admitted in the two tertiary hospitals in Osun State, Nigeria. Descriptive research design of the correlational type was adopted in this study. The sample size consisted of 177 older adults from age 60 years and above admitted into two tertiary hospitals were selected for this study using proportionate distribution and purposive sampling techniques. A self-developed, structured questionnaire was used to elicit information from the respondents. The research instrument was validated and reliability index of 0.79 for Caring behaviour of Nurses and 0.89 for satisfaction with nursing care among older adults were gotten. The data collected through the instrument were analyzed using descriptive and inferential statistics. All hypotheses were tested at 0.05 level of significance. The study revealed that physical caring behaviour (r = .615, p =.000), psychological caring behaviour, social caring behaviour (r = .628, p =.000), and spiritual caring (r = .628, p =.000) positively related to patients care satisfaction. It was recommended among others that the hospital authorities should recruit more nurses that could take direct care of patients. Also, Government hospitals should implement the regular evaluation of consumer satisfaction in each visit to serve as evidence base for improved quality healthcare services.

Keywords: Caring Behaviour, Nurses, Care Satisfaction, Older Adult,