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Knowledge Transfer in Organizations

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Organizational Learning

Abstract

Great Ormond Street Hospital in Great Britain learned from Ferrari racing crews how to handle patient handovers or transitions from one unit to another more effectively and, thereby, improved patient care (Naik, 2006). General Motors Corporation built identical plants in Argentina, Poland, China, and Thailand so that knowledge acquired at one plant would be relevant for and transferable to others (Blumenstein, 1997). Intel uses a “copy exactly” approach to their multiple facilities in which establishments are replicated down to the color of their paint so that knowledge acquired in one establishment is relevant for others (Reinhardt, 1997). These examples illustrate the importance organizations attach to transferring knowledge in organizations. The organizations realize benefits when one of their units “learns” from another unit or organization. This chapter describes research on one organization learning from another—on knowledge transfer across organizations.

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  1. Tepper School of Business, Carnegie Mellon University, Schenley Park, Pittsburgh, Pennsylvania, USA

    Linda Argote

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Argote, L. (2013). Knowledge Transfer in Organizations. In: Organizational Learning. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-5251-5_6

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