Overview
- Focuses on an aspect of eCommerce that has not been researched - the role the internet plays in transforming the relationship between companies and customers
- Looks at the services that are provided on the Internet from different industries and cultures to explore their social impact, rather than the technical mechanisms for building and operating them
- Contributions from authors from around the world
- A ground-breaking, time sensitive contribution to the literature in eCommerce
Part of the book series: Computer Supported Cooperative Work (CSCW)
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Table of contents (13 chapters)
Keywords
About this book
Bibliographic Information
Book Title: Self-Service in the Internet Age
Book Subtitle: Expectations and Experiences
Editors: Fay Sudweeks, Celia Romm Livermore, David Oliver
Series Title: Computer Supported Cooperative Work
DOI: https://doi.org/10.1007/978-1-84800-207-4
Publisher: Springer London
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer-Verlag London 2009
Hardcover ISBN: 978-1-84800-206-7Published: 28 November 2008
Softcover ISBN: 978-1-84996-753-2Published: 21 October 2010
eBook ISBN: 978-1-84800-207-4Published: 02 March 2009
Series ISSN: 1431-1496
Edition Number: 1
Number of Pages: IV, 276
Number of Illustrations: 16 b/w illustrations
Topics: Information Systems Applications (incl. Internet), Computers and Society