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International Working Conference on Transfer and Diffusion of IT

TDIT 2020: Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation pp 365–376Cite as

“#Government” - Understanding Dissemination, Transparency, Participation, Collaboration and Engagement on Twitter for Citizens

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Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 617))

Abstract

This study tries to explore how social media had been used for public administration activities across the global by analysing the tweets tagged with “#government” and “#gov”. On the basis of the literature social media usage by public administration had been classified into five dimensions, namely information dissemination and broadcasting; open transparency; open participation; open collaboration; and ubiquitous engagement. The study collects 296,417 tweets (after cleaning, 174,204 tweets) tagged as “#government” and “#gov” as open government data (as data is available to everyone but managed by private organizations) and this study applies open government data activities and social media analytics to derive the insights. The article also explores how different usage of the social media is effecting sharing and liking of the tweets. The implications of these findings can be important to government of different countries. The article concludes by pointing that social media can be used by citizens for open participation which can subsequently facilitate information dissemination and ubiquitous engagement.

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Author information

Authors and Affiliations

  1. Information Systems/IT Area, Indian Institute of Management Amritsar, Amritsar, India

    Purva Grover

  2. DMS, Indian Institute of Technology Delhi, New Delhi, India

    Arpan Kumar Kar

Authors
  1. Purva Grover
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  2. Arpan Kumar Kar
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Corresponding author

Correspondence to Purva Grover .

Editor information

Editors and Affiliations

  1. Indian Institute of Management Tiruchira, Tiruchirappalli, India

    Sujeet K. Sharma

  2. Swansea University, Swansea, UK

    Yogesh K. Dwivedi

  3. Indian Institute of Management Nagpur, Nagpur, India

    Bhimaraya Metri

  4. University of Bradford, Bradford, UK

    Nripendra P. Rana

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© 2020 IFIP International Federation for Information Processing

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Grover, P., Kar, A.K. (2020). “#Government” - Understanding Dissemination, Transparency, Participation, Collaboration and Engagement on Twitter for Citizens. In: Sharma, S.K., Dwivedi, Y.K., Metri, B., Rana, N.P. (eds) Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. TDIT 2020. IFIP Advances in Information and Communication Technology, vol 617. Springer, Cham. https://doi.org/10.1007/978-3-030-64849-7_33

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  • DOI: https://doi.org/10.1007/978-3-030-64849-7_33

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-64848-0

  • Online ISBN: 978-3-030-64849-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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