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Mobile Payment Adoption: Barriers for Baby Boomers in Malaysia

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Proceedings of International Conference on Emerging Technologies and Intelligent Systems (ICETIS 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 299))

Abstract

Mobile payment has been defined by many as the employment of wireless and other such technologies to pay for goods, services, and bills through mobile devices. While this method of payment has increased in popularity in Malaysia, its adoption rate among Malaysians categorized as baby boomers has not been as promising even though this group of people has high levels of spending. Unfortunately, the adoption of such payment methods has been the prime focus of many recent studies in this area, and this has consequently caused many scholars to overlook resistance. Hence, this study addresses the gap by utilizing an extended Innovation Resistance Theory. With this theory, variables such as usage, value, risk, tradition, image, as well as information barriers are used to comprehensively examine the behavioral intention of baby boomers to adopt mobile payment. A survey was conducted and 310 usable responses were collected from baby boomers across Malaysia. These participants had very limited to no experience with mobile payment. The data was then analyzed and it was found that barriers included in this study have significant relationships with the behavioral intention of baby boomers in Malaysia to adopt mobile payment. The present study provides contributions to many stakeholders to encourage Malaysian baby boomers to use mobile payment services.

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Acknowledgement

This paper is part of a final year project that has been submitted to Universiti Tunku Abdul Rahman.

Author information

Authors and Affiliations

  1. Universiti Tunku Abdul Rahman, 31900, Kampar, Malaysia

    U Hao Lau, Lai Ee Lee, Di Kang Lew, Lian Sien Loo, Sze Xiong Ooi, Voon Hsien Lee & Xiu Ming Loh

  2. UCSI University, 56000, Cheras, Malaysia

    Garry Han Wei Tan

Authors
  1. U Hao Lau
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  2. Lai Ee Lee
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  3. Di Kang Lew
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  4. Lian Sien Loo
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  5. Sze Xiong Ooi
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  6. Voon Hsien Lee
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  7. Xiu Ming Loh
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  8. Garry Han Wei Tan
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Corresponding author

Correspondence to Xiu Ming Loh .

Editor information

Editors and Affiliations

  1. The British University in Dubai, Dubai, United Arab Emirates

    Mostafa Al-Emran

  2. Universiti Teknologi Malaysia, Skudai, Johor, Malaysia

    Mohammed A. Al-Sharafi

  3. Al Buraimi University College, Al Buraimi, Oman

    Mohammed N. Al-Kabi

  4. The British University in Dubai, Dubai, United Arab Emirates

    Khaled Shaalan

Appendix A (Questionnaire Items)

Appendix A (Questionnaire Items)

Construct

Measurement item

Usage barrier

UB1: I find that mobile payment is difficult to use

UB2: I find that mobile payment is inconvenient to use

UB3: I find that mobile payment is inefficient compare to paying in cash

UB4: I find that instruction provided on the mobile payment platform is unclear

Value barrier

VB1: For me, using mobile payment is uneconomical

VB2: For me, using mobile payment does not help to increase the ability to control my own financial matters

VB3: For me, using mobile payment services does not offer any extra benefits when compared to cash payment

VB4: For me, using mobile payment does not eliminate the constraint of time when conducting the transactions

VB5: For me, mobile payment is not a good substitute for traditional cash payment

Risk barrier

RB1: I am afraid of making any mistakes in the process of using mobile payment

RB2: I am afraid of entering wrong information during the payment process

RB3: I am afraid of the exposure of private information by using the mobile payment platform

RB4: I am afraid of any unreasonable or fraudulent charges if using the mobile payment services

RB5: I am afraid of faultiness in the functions of mobile payment

Tradition barrier

TB1: I feel impatient with the mobile payment applications

TB2: I prefer to face-to-face communication with the seller to purchase goods and services that I want

TB3: I prefer to use physical forms of payment for my transactions

TB4: I prefer to make payment through a computer rather than using mobile phones or tablets

Image barrier

IMB1: Mobile payment projected a very negative image

IMB2: Mobile payments are perceived to be difficult to use

IMB3: New technologies are always too complicated to use

IMB4: The reputation of mobile payment service providers is not so good

Information barrier

INB1: I think it is difficult to get enough information about mobile payment services

INB2: I think the information available on mobile payment services is unclear and unhelpful

INB3: I think there is not enough guidance from service providers in relation to mobile payment service

INB4: The information available concerning mobile payment services is not overwhelming

Behavioral intention

BI1: I will use mobile payment services in the near future

BI2: I will use mobile payment services if the opportunity arises

BI3: It is likely that I will use mobile payment services in the future

BI4: I am planning to use mobile payment services

BI5: I intend to learn how to use mobile payment services to carry out my transactions

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Lau, U.H. et al. (2022). Mobile Payment Adoption: Barriers for Baby Boomers in Malaysia. In: Al-Emran, M., Al-Sharafi, M.A., Al-Kabi, M.N., Shaalan, K. (eds) Proceedings of International Conference on Emerging Technologies and Intelligent Systems. ICETIS 2021. Lecture Notes in Networks and Systems, vol 299. Springer, Cham. https://doi.org/10.1007/978-3-030-82616-1_47

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