Abstract
This chapter will expose the role, nature, and definitions associated with the Communication Mechanisms related to Complex System Governance (CSG). The need and utilization of CSG have been identified and explained in the previous chapters; however, the purpose and role of the Communication Mechanisms will be addressed here. The exploration of the Communication Mechanisms will start with the conceptual foundation of Communications and move on to the nature, structure, and interactions of Communication Mechanisms with influences. This understanding of the conceptual and practical basis will then be followed for the practitioner with vignettes and scenarios to demonstrate the importance of Communications Mechanisms, how to interpret limitations on understanding of their function and the complexities that they attempt to model. Finally, there will be several exercises that can be used to enable the practitioner to identify missing mechanisms or make improvements to current practices in their organization.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Jackson MC (2003) Systems thinking: creative holism for managers. Wiley, Chichester, p 378
Shannon CE (1948) A mathematical theory of communication, part 2. Bell Syst Tech J 27(4):623–656
Katz E (1957) The two-step flow of communication: an up-to-date report on an hypothesis. Public Opinion Q 21(1):61–78
Ackoff RL (1958) Towards a behavioral theory of communication. Manage Sci 4(3):218–234
Hage J, Aiken M, Marrett CB (1971) Organization structure and communications. Am Sociol Rev 860–871
Baskin O, Bruno SJ (1977) A transactional systems model of communication: implications for transactional analysis. J Bus Commun 15(1):65–73
Dervin (1993) Verbing communication: mandate for disciplinary invention
Losee R (1999) Communication defined as complementary informative processes. J Inf, Commun Library Sci 5(3):1–15
Craig RT (1999) Communication theory as a field. Commun Theory 9(2):119–161
Keating CB, Katina PF, Bradley JM (2014) Complex system governance: concept, challenges, and emerging research. Int J Syst Syst Eng 5(3):263–288
Beer S (1979) The heart of enterprise, vol 2. Wiley, Chichester
Keating CB (2015) Complex system governance: theory to practice challenges for system of systems engineering. In: 2015 10th system of systems engineering conference (SoSE). IEEE, pp 226–231
Nyström CA (2006) Design rules for intranets according to the viable system model. Systemic Pract Action Res 19(6):523–535
Keating CB, Katina PF, Bradley JM (2015) Challenges for developing complex system governance. In: IIE annual conference. proceedings. Institute of Industrial and Systems Engineers (IISE), p 2943
Beer S (1981) Brain of the firm
Beer S (1984) The viable system model: its provenance, development, methodology and pathology. J Oper Res Soc 7–25
Espejo R, Harnden R (eds) (1989) The viable system model: interpretations and applications of Stafford Beer’s VSM. Wiley, Chichester
Flood RL, Jackson MC (1991) Creative problem solving: total systems intervention, vol 831397533. Wiley, Chichester
Keating CB (2000) A systems-based methodology for structural analysis of health care operations. J Manage Med 14(3/4):179–198
Beer S (1985) Diagnosing the System for Organizations. Oxford: England: Oxford University Press
Keating CB, Morin M (2001) An approach for systems analysis of patient care operations. J Nurs Adm 31(7/8):355–363
Wiener N (1949) Cybernetics. Philos Sci 16(2)
Beer S (1966) Decision and control: the meaning of operational research and management cybernetics
Keating CB (2014) Metasystem governance reference model (MGRM) for complex systems, National Centers for System of Systems Engineering
Weaver W (1953) Recent contributions to the mathematical theory of communication. ETC: A Rev General Semantics 261–281
Beer S (1974) Designing freedom. Wiley, London
Sennett R (2010) The architecture of cooperation (video: see 18:30 – 30:00). Harvard Graduate School of Design. Retrieved 7 December 2016
O’Grady W (2009) An alternate management control framework: the viable system model (VSM). In: Submitted to Auckland regional accounting conference
Katina PF (2015) Systems theory-based construct for identifying metasystem pathologies for complex system governance (Ph.D.). Old Dominion University, United States—Virginia. http://search.proquest.com.proxy.lib.odu.edu/docview/1717329758/abstract/29A520C8C0A744A2PQ/2
Reissberg A (2010) A cybernetic approach to hurricane hazard management on O’ahu, Hawai‘i. In: Proceedings of the 54th annual meeting of the ISSS-2010, vol 54, no 1. Waterloo, Canada
Beer S (1985) Diagnosing the system for organizations. Oxford University Press, Oxford, England
Espejo R (2015) The cybernetics of self-organisation. Kybernetes, vol 44, no 6/7
Holten R, Rosenkranz C (2011) Designing viable social systems: the role of linguistic communication for self-organization. Kybernetes 40(3/4):559–580
Adams KM, Hester PT, Bradley JM, Meyers TJ, Keating CB (2014) Systems theory as the foundation for understanding systems. Syst Eng 17(1):112–123
Whitney K, Bradley JM, Baugh DE, Chesterman CW (2015) Systems theory as a foundation for governance of complex systems. Int J Syst Syst Eng 6(1–2):15–32
Espejo R, Schuhmann W, Schwaninger M, Bilello U (1996) Organizational transformation and learning: a cybernetic approach to management. Wiley, p 350
Herring CE (2002) Viable software: the Intelligent control paradigm for adaptable and adaptive architecture
Khuong LN, Harindranath G, Dyerson R (2014) Understanding knowledge management software-organisation misalignments from an institutional perspective: a case study of a global IT-management consultancy firm. Int J Inf Manage 34(2):226–247
Mohamad B, Bakar HA, Halim H, Ismail AR (2014) Corporate communication management (CCM) and organisational performance: a review of the current literature, conceptual model and research propositions. Procedia-Soc Behav Sci 155:115–122
Regev G, Alexander IF, Wegmann A (2005) Modelling the regulative role of business processes with use and misuse cases. Bus Process Manage J 11(6):695–708
Pérez RÃos J (2010) Models of organizational cybernetics for diagnosis and design. Kybernetes 39(9/10):1529–1550
Calida BY (2013) System governance analysis of complex systems
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Chesterman, C.W. (2022). Communications for Complex Systems Governance. In: Keating, C.B., Katina, P.F., Chesterman Jr., C.W., Pyne, J.C. (eds) Complex System Governance. Topics in Safety, Risk, Reliability and Quality, vol 40. Springer, Cham. https://doi.org/10.1007/978-3-030-93852-9_11
Download citation
DOI: https://doi.org/10.1007/978-3-030-93852-9_11
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-93851-2
Online ISBN: 978-3-030-93852-9
eBook Packages: EngineeringEngineering (R0)