Abstract
This study aimed to measure the mediating effect of organizational commitment on the relationship between work life balance and intention to leave. The study population is consisted of (800) working women in king Abdullah university hospital. To collect the primary data questionnaire survey was distributed to (200) working women and (144) questionnaires were returned. The study uses ordinary least square (OLS) technique to run simple regression and test hypothesis where the work life balance is used as independent variable and intention to leave as dependent variable, for mediating effect the study used the organization commitment variable. After analysis, study found that affective commitment has fully mediated the relationship between work life balance and intention to leave. While normative commitment has partially mediated the relationship between work life balance and intention to leave among working women in King Abdullah University Hospital. In light of previous findings, the researchers recommends adoption of work life balance program in Jordanian hospitals, to improve the motivation and commitment of women employees for better organizational performance.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Abu Qaaud, F., Al-Shoura, M., & Al-Hawary, S. I. (2011). The impact of the service marketing mix in the service quality of health services from the viewpoint of patients in government hospitals in Amman “a field study.” Abhath Al-Yarmouk, 27(1B), 417–441.
Aburayya, A., Alshurideh, M., Al Marzouqi, A., Al Diabat, O., Alfarsi, A., Suson, R., ... & Alzarouni, A. (2020). Critical success factors affecting the implementation of TQM in public hospitals: A case study in UAE Hospitals. Systematic Reviews in Pharmacy, 11(10), 230–242.
Agha, K., Alzoubi, H. M., & Alshurideh, M. T. (2021, June). Measuring reliability and validity instruments of technologically driven cognitive intrusion towards work-life balance. In The International Conference on Artificial Intelligence and Computer Vision (pp. 601–614). Springer.
Aiken, L. H., Clarke, S. P., & Sloane, D. M. (2002). Hospital staffing, organization, and quality of care: Cross-national findings. International Journal for Quality in Health Care, 14(1), 5–14.
Alameeri, K., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The effect of work environment happiness on employee leadership. In International Conference on Advanced Intelligent Systems and Informatics (pp. 668–680). Springer.
Alhalalmeh, M. I., Almomani, H. M., Altarifi, S., Al-Quran, A. Z., Mohammad, A. A., & Al-Hawary, S. I. (2020). The nexus between corporate social responsibilty and organizational performance in Jordan: The mediating role of organizational commitment and organizational citizenship behavior. Test Engineering and Management, 83(July), 6391–6410.
Al Khayyal, A. O., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). Women empowerment in UAE: A systematic review. In International Conference on Advanced Intelligent Systems and Informatics (pp. 742–755). Springer.
Al Kurdi, B., Alshurideh, M., & Alafaishat, T. (2020a). Employee retention and organizational performance: Evidence from banking industry. Management Science Letters, 10(16), 3981–3990.
Al Kurdi, B., Alshurideh, M., & Alnaser, A. (2020b). The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning. Management Science Letters, 10(15), 3561–3570.
Al Shebli, K., Said, R. A., Taleb, N., Ghazal, T. M., Alshurideh, M. T., & Alzoubi, H. M. (2021, June). RTA’s employees’ perceptions toward the efficiency of artificial intelligence and big data utilization in providing smart services to the residents of Dubai. In The International Conference on Artificial Intelligence and Computer Vision (pp. 573–585). Springer.
Al-bawaia, E., Alshurideh, M., Obeidat, B., Masa’deh, R. (2022) The impact of corporate culture and employee motivation on organization effectiveness in Jordanian banking sector. Academy of Strategic Management Journal, 21(Special Issue 2), 1–18.
Al-Hawary, S. I. (2015). Human resource management practices as a success factor of knowledge management implementation at health care sector in Jordan. International Journal of Business and Social Science, 6(11/1), 83–98.
Al-Hawary, S. I., & Abu-Laimon, A. A. (2013). The impact of TQM practices on service quality in cellular communication companies in Jordan. International Journal of Productivity and Quality Management, 11(4), 446–474.
Al-Hawary, S. I., & Alajmi, H. M. (2017). Organizational commitment of the employees of the ports security affairs of the State of Kuwait: The impact of human recourses management practices. International Journal of Academic Research in Economics and Management Sciences, 6(1), 52–78.
Al-Hawary, S. I., & Al-Namlan, A. (2018). Impact of electronic human resources management on the organizational learning at the private hospitals in the State of Qatar. Global Journal of Management and Business Research: A Administration and Management, 18(7), 1–11.
Al-Hawary, S. I., & Al-Syasneh, M. S. (2020). Impact of dynamic strategic capabilities on strategic entrepreneurship in presence of outsourcing of five stars hotels in Jordan. Business: Theory and Practice, 21(2), 578–587.
Al-Hawary, S. I., Al-Qudah, K., Abutayeh, P., Abutayeh, S., & Al-Zyadat, D. (2013). The impact of internal marketing on employee’s job satisfaction of commercial banks in Jordan. Interdisciplinary Journal of Contemporary Research in Business, 4(9), 811–826.
Al-Hawary, S. I. S., & Alhajri, T. M. S. (2020). Effect of electronic customer relationship management on customers’ electronic satisfaction of communication companies in Kuwait. Calitatea, 21(175), 97–102.
Al-Hawary, S. I. S., & Obiadat, A. A. (2021). Does mobile marketing affect customer loyalty in Jordan? International Journal of Business Excellence, 23(2), 226–250.
Al-Hawary, S. I. S., Mohammad, A. S., Al-Syasneh, M. S., Qandah, M. S. F., & Alhajri, T. M. S. (2020). Organisational learning capabilities of the commercial banks in Jordan: Do electronic human resources management practices matter? International Journal of Learning and Intellectual Capital, 17(3), 242–266.
Al-Quran, A. Z., Alhalalmeh, M. I., Eldahamsheh, M. M., Mohammad, A. A., Hijjawi, G. S., Almomani, H. M., & Al-Hawary, S. I. (2020). Determinants of the green purchase intention in Jordan: The moderating effect of environmental concern. International Journal of Supply Chain Management, 9(5), 366–371.
Alketbi, S., Alshurideh, M., & Al Kurdi, B. (2020). The Influence of service quality on customers’ retention and loyalty in the UAE hotel sector with respect to the impact of customer’ satisfaction, trust, and commitment: A qualitative study. International Journal of Innovation, Creativity and Change, 14(7), 734–754.
Allahow, T. J. A. A., Al-Hawary, S. I. S., & Aldaihani, F. M. F. (2018). Information technology and administrative innovation of the central agency for information technology in Kuwait. Global Journal of Management and Business, 18(11-A), 1–16.
Allen, T. D. (2000). Family-supportive work environments: The role of organization perceptions. Journal of Vocational Behavior., 58, 414–435.
Allozi, A., Alshurideh, M., AlHamad, A., & Al Kurdi, B. (2022). Impact of transformational leadership on the job satisfaction with the moderating role of organizational commitment: Case of UAE and Jordan manufacturing companies. Academy of Strategic Management Journal, 21, 1–13.
Al-Lozi, M., Almomani, R. Z., & Al-Hawary, S. I. (2017). Impact of talent management on achieving organizational excellence in Arab Potash Company in Jordan. Global Journal of Management and Business Research: A Administration and Management, 17(7), 15–25.
Al-Lozi, M., Almomani, R. Z., & Al-Hawary, S. I. (2018). Talent Management strategies as a critical success factor for effectiveness of Human Resources Information Systems in commercial banks working in Jordan. Global Journal of Management and Business Research: A Administration and Management, 18(1), 30–43.
Al-Nady, B. A., Al-Hawary, S. I., & Alolayyan, M. (2013). Strategic management as a key for superior competitive advantage of sanitary ware suppliers in Kingdom of Saudi Arabia. International Journal of Management and Information Technology, 7(2), 1042–1058.
Al-Nady, B. A., Al-Hawary, S. I., & Alolayyan, M. (2016). The role of time, communication, and cost management on project management success: an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia. International Journal of Services and Operations Management, 23(1), 76–112.
Alolayyan, M., Al-Hawary, S. I., Mohammad, A. A., & Al-Nady, B. A. (2018). Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. International Journal of Productivity and Quality Management, 24(4), 543–565.
AlShehhi, H., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). The impact of ethical leadership on employees performance: A systematic review. In International Conference on Advanced Intelligent Systems and Informatics (pp. 417–426). Springer.
Alshurideh, M. (2022). Does electronic customer relationship management (E-CRM) affect service quality at private hospitals in Jordan? Uncertain Supply Chain Management, 10(2), 325–332.
Alshurideh, M., Al-Hawary, S. I., Batayneh, A. M., Mohammad, A., & Al-Kurdi, B. (2017). The impact of Islamic banks’ service quality perception on Jordanian customers loyalty. Journal of Management Research, 9(2), 139–159.
Alshurideh, M. T., Al Kurdi, B., Alzoubi, H. M., Ghazal, T. M., Said, R. A., AlHamad, A. Q., ... & Al-kassem, A. H. (2022). Fuzzy assisted human resource management for supply chain management issues. Annals of Operations Research, 1–19.
Alsuwaidi, M., Alshurideh, M., Al Kurdi, B., & Salloum, S. A. (2020, October). Performance appraisal on employees’ motivation: a comprehensive analysis. In International Conference on Advanced Intelligent Systems and Informatics (pp. 681–693). Springer.
Altarifi, S., Al-Hawary, S. I. S., & Al Sakkal, M. E. E. (2015). Determinants of E-shopping and its effect on consumer purchasing decision in Jordan. International Journal of Business and Social Science, 6(1), 81–92.
AlTaweel, I. R., & Al-Hawary, S. I. (2021). The mediating role of innovation capability on the relationship between strategic agility and organizational performance. Sustainability, 13(14), 7564.
Ammari, G., Alkurdi, B., Alshurideh, A., & Alrowwad, A. (2017). Investigating the impact of communication satisfaction on organizational commitment: A practical approach to increase employees’ loyalty. International Journal of Marketing Studies, 9(2), 113–133.
Barak, M. E.M., Nissly, J. A. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and meta analysis. Social Service Review,75(4), 625–661.
Booth, A. L., & Jan, C. (2008). Job satisfaction and family happiness: The part-time work puzzle. The Economic Journal, 118(526), 77–99.
Chaaban, H. A. (2006). Job satisfaction, organizational commitment and turnover intent among nurse anesthetists in Michigan. Dissertation Abstracts International, 67(01), UMI No. 3206380.
Chan, E., & Morrison, P. (2000). Factors influencing the retention and turnover intentions of registered nurses in a Singapore hospital. Nursing and Health Sciences., 2, 113–121.
Clutterbuck, D. (2003). Managing work-life balance: A guide for HR in achieving organizational and individual change. Chartered Institute of Personnel and Development.
Davis, A. E., & Kalleberg, A. L. (2006). Family-friendly organizations? Work and family programs in the 1990s. Work and Occupations., 33(2), 191–223.
Greenblatt, E. (2002). Work/life balance: Wisdom or whining. Organizational Dynamics, 31, 177–194.
Hayman, J. (2005). Psychometric assessment of an instrument designed to measure work life balance. Research and Practice in Human Resource Management, 13(1), 85–91.
Irene, O.-P. (2014). Work-life balance and health of women: A qualitative study of a mining company in Ghana. University of Bergen.
Kabrilyants, R., Obeidat, B., Alshurideh, M., & Masadeh, R. (2021). The role of organizational capabilities on e-business successful implementation. International Journal of Data and Network Science, 5(3), 417–432.
Kamel, M. M. (2013). The mediating role of affective commitment in the relationship between quality of work life and intention to leave. Life Science Journal, 10(4), 1062–1067.
Kim, H. K. (2014). Work-life balance and employees’ performance: The mediating role of affective commitment. Global Business and Management Research: An International Journal, 6(1), 37–51.
Kristensen, T. S. (2000). A new tool for assessing psychosocial factors at work: The Copenhagen psychosocial questionnaire. National Institute of Health.
Lee, Y.-W., Dai, Y.-T., Park, C.-G., & McCreary, L. L. (2013). Predicting quality of work life on nurses’ intention to leave. Journal of Nursing Scholarship, 45(2), 160–168.
Lyness, K. S., & Judiesch, M. K. (2008). Can a manager have a life and a career? International and multisource perspectives on work-life balance and career advancement potential. Journal of Applied Psychology, 93(4), 789–805.
Malone, E. K. (2010). Work-life balance and organizational commitment of women in construction in the United States. Doctoral thesis, University of Florida, United States.
Metabis, A., & Al-Hawary, S. I. (2013). The impact of internal marketing practices on services quality of commercial banks in Jordan. International Journal of Services and Operations Management, 15(3), 313–337.
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538–551.
Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299–326.
Mohammad, A. A., Alshura, M. S., Al-Hawary, S. I. S., Al-Syasneh, M. S., & Alhajri, T. M. (2020). The influence of Internal Marketing Practices on the employees’ intention to leave: A study of the private hospitals in Jordan. International Journal of Advanced Science and Technology, 29(5), 1174–1189.
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61, 20–52.
Naithani, P. (2010). Overview of work-life balance discourse and its relevance in current economic scenario. Asian Social Science, 6(6), 148–155.
Noor, K. M. (2011). Work-life balance and intention to leave among academics in Malaysian Public Higher Education Institutions. International Journal of Business and Social Science, 2(11), 240–248.
Nuseir, M. T., Al Kurdi, B. H., Alshurideh, M. T., & Alzoubi, H. M. (2021, June). Gender discrimination at workplace: Do Artificial Intelligence (AI) and Machine Learning (ML) have opinions about it. In The International Conference on Artificial Intelligence and Computer Vision (pp. 301–316). Springer.
Nwagbara, U., &Akanji, B. O. (2012, March). The impact of work-life balance on the commitment and motivation of Nigerian women employees. International Journal of Academic Research in Business and Social Sciences, 2(3). www.hrmars.com.
Obeidat, Z. M., Alshurideh, M. T., Al Dweeri, R., & Masa'deh, R. (2019). The influence of online revenge acts on consumers psychological and emotional states: Does revenge taste sweet. In Proceedings of the 33rd International Business Information Management Association Conference, IBIMA (pp. 4797–4815).
Pleck, J. H. (1977). The work-family role system. Social Problems, 24(4), 417–427.
Raddaha, A. H. A., Alasad, J., Albikawi, Z. F., Batarseh, K. S., Realat, E. A., Saleh, A. A., & Froelicher, E. S. (2012). Jordanian nurses’ job satisfaction and intention to quit. Leadership in Health Services Journal, 25(3), 216–231.
Rigby, M., & O’Brien, S. (2010). Trade Union interventions in the work life balance work. Employment Society, 24(2), 1–18.
Sakthivel, D., & Jayakrishnan, J. (2012). Work life balance and organizational commitment for nurses. Asian Journal of Business and Management Sciences, 2(5), 1–6.
Sekaran, U. (2003). Research Methods for Business. Wiley.
Strachota, E., Normandin, P., O’Brien, N., Clary, M., & Krukow, B. (2003). Reason registered nurses leave or change employment status. Journal of Nursing Administration, 33(2), 111–117.
Tummers, L. G., Groeneveld, S. M., & Lankhaar, M. (2013). Why do nurses intend to leave their organization? A large-scale analysis in long-term care. Journal of Advanced Nursing, 69(12), 2826–2838.
Voydanoff, P. (2005). Toward a conceptualization of perceived work-family fit and balance: A demands and resources approach. Journal of Marriage and Family, 67(4), 822–836.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Almomani, H.M. et al. (2023). The Mediating Effect of Organizational Commitment on the Relationship Between Work Life Balance and Intention to Leave. In: Alshurideh, M., Al Kurdi , B.H., Masa’deh, R., Alzoubi , H.M., Salloum, S. (eds) The Effect of Information Technology on Business and Marketing Intelligence Systems. Studies in Computational Intelligence, vol 1056. Springer, Cham. https://doi.org/10.1007/978-3-031-12382-5_53
Download citation
DOI: https://doi.org/10.1007/978-3-031-12382-5_53
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-12381-8
Online ISBN: 978-3-031-12382-5
eBook Packages: EngineeringEngineering (R0)