Abstract
Pediatric physicians have a very direct and important role in supporting integrated case management activities. The first task is to define very explicitly what level of case management is being considered by their healthcare organization. Care coordination carried out by a non-clinical (non-RN) support staff may be effective for patients with low to moderate case complexity in terms of health outcomes, patient costs, and patient and family satisfaction. However, the most complex patients, often with a combination of physical health, behavioral health, social situation, and health system challenges, benefit most from case managers trained to practice PICM. These patients and their families require support from case managers who are facile in addressing their clinical and health system challenges in an integrated way, without hand-offs or other interruptions in care. Physicians working with case managers in this process also need to be familiar with the PICM approach to best support the PICM managers and their patients.
“Good design is making something intelligible and memorable. Great design is making something memorable and meaningful.”
—Dieter Rams
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Kathol, R.G., Knutson, K.H., Dehnel, P.J. (2016). Indirect and Direct Physician Support for Integrated Case Management in Children/Youth. In: Physician's Guide. Springer, Cham. https://doi.org/10.1007/978-3-319-28959-5_7
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DOI: https://doi.org/10.1007/978-3-319-28959-5_7
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