Skip to main content

Fuzzy Logic Applied to the Performance Evaluation. Honduran Coffee Sector Case

  • Conference paper
  • First Online:
Advances in Swarm Intelligence (ICSI 2018)

Abstract

Every day organizations pay more attention to Human Resources Management, because this human factor is preponderant in the results of it. An important policy is the Performance Evaluation (ED), since it allows the control and monitoring of management indicators, both individual and by process. To analyze the results, decision making in many organizations is done in a subjective manner and in consequence it brings serious problems to them. Taking into account this problem, it is decided to design and apply diffuse mathematical procedures and tools to reduce subjectivity and uncertainty in decision-making, creating work algorithms for this policy, which includes multifactorial weights and analysis with measurement indicators that they allow tangible and reliable results. Statistical techniques (ANOVA) are also used to establish relationships between work groups and learn about best practices.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Sueldo, C.S., Urrutia, S., Paravié, D., Rohvein, C., Corres, G.: Una propuesta metodológica para la determinación de capacidades estratégicas en pymes industriales. INGE CUC 10(2) (2014)

    Google Scholar 

  2. Cuesta, A.: Tecnología de Gestión de Recursos Humanos. La Habana, Editorial Félix Varela, Tercera Edición (2010). ISBN 9789590713415

    Google Scholar 

  3. Carreón, F.Á., Figueroa, E.G., Montoya, D.A.: El capital humano vs rentabilidad. INCEPTUM Revista de Investigación en Ciencias de la Administración 4(7), 55–74 (2014)

    Google Scholar 

  4. Gallego, M.: Gestión humana basada en competencias contribución efectiva al logro de los objetivos organizacionales. Revista universidad EAFIT 36(119), 63–71 (2012)

    Google Scholar 

  5. Varela, N.: Diseño de un sistema de evaluación del desempeño al personal de ventas de Simplex Group. Revista Innovare, vol. 2, no. 2 (2015). ISSN 2310-290X

    Google Scholar 

  6. Kim, D.Y., Kumar, V., Murphy, S.A.: European foundation for quality management business excellence model: an integrative review and research agenda. Int. J. Qual. Reliab. Manag. 27(6), 684–701 (2010)

    Article  Google Scholar 

  7. Domingues, P., Sampaio, P., Arezes, P.M.: New organisational issues and macroergonomics: integrating management systems. Int. J. Hum. Factors Ergon. 1(4), 351–375 (2012)

    Article  Google Scholar 

  8. Comas, A.S., Rodado, D.N., Eras, J.C.: Marcos aplicados a la Gestión de Calidad–Una Revisión Sistemática de la Literatura. Espacios 37(09) (2016)

    Google Scholar 

  9. Ooi, K.B., Bakar, N.A., Arumugam, V., Vellapan, L., Loke, L.K.: Does TQM influence employees’ job satisfaction? An empirical case analysis. Int. J. Qual. Reliab. Manag. 24(1), 62–77 (2007)

    Article  Google Scholar 

  10. Bayo, A., Merino, J.: Quality management and high performance work practices: do they coexist? Int. J. Prod. Econ. 73(3), 251–259 (2001)

    Article  Google Scholar 

  11. Escrig, A.B., de Menezes, L.M.: What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain. Int. J. Prod. Econ. 169, 362–375 (2015)

    Article  Google Scholar 

  12. Simmons, D.E., Shadur, M.A., Preston, A.P.: Integrating TQM and HRM. Empl. Relat. 17(3), 75–86 (1995)

    Article  Google Scholar 

  13. Wickramasinghe, V., Anuradha, G.: High-involvement work practices, quality results, and the role of HR function: an exploratory study of manufacturing firms in Sri Lanka. TQM J. 23(5), 516–530 (2011)

    Article  Google Scholar 

  14. Alfalla, R., Marín, J.A., Medina, C.: Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices? Univers. Bus. Rev. 36, 64–89 (2012)

    Google Scholar 

  15. Huselid, M.A.: The impact of human resource management practices on turnover, productivity, and corporate financial performance. Acad. Manag. J. 38, 635–672 (1995)

    Google Scholar 

  16. Deming, E.: Out of the Crisis. Quality, Productivity and Competitive Position. Cambridge University Press, New York (1986)

    Google Scholar 

  17. Soltani, E., van der Meer, R., Gennard, J., Williams, M.: Case study: have TQM organisations adjusted their performance management (appraisal) systems? A study of UK based TQM-driven organizations. TQM Mag. 16(6), 403–417 (2004)

    Article  Google Scholar 

  18. Soltani, E., van der Meer, R., Williams, M., Lai, P.: The compatibility of performance appraisal systems with TQM, principles – evidence from current practice. Int. J. Oper. Prod. Manag. 26(1), 92–112 (2006)

    Article  Google Scholar 

  19. Jiménez, D., Martínez, M.: The performance effect of HRM and TQM. Int. J. Oper. Prod. Manag. 29(12), 1266–1289 (2009)

    Article  Google Scholar 

  20. Curbelo-Martínez, D., Pérez-de-Armas, M., Varela-Izquierdo, N.: Diseño y aplicación de un instrumento para la evaluación del contexto de aprendizaje en organizaciones de avanzada del territorio de cienfuegos/. Ingeniería Industrial 32(2), 123–131 (2011)

    Google Scholar 

  21. Zadeh, L.A.: Fuzzy sets. Inf. Control 8, 338–353 (1965)

    Article  Google Scholar 

  22. Álvarez, F.T.: Confiabilidad en procesos de evaluación de 360 grados. Revista Interamericana de Psicología Ocupacional 23(1), 1–13 (2016)

    Google Scholar 

  23. Chiavenato, I.. El capital humano de las organizaciones. 8va Edición (2009)

    Google Scholar 

  24. Valdés-Padrón, M., Garza-Ríos, R., Pérez-Vergara, I., Gé-Varona, M., Chávez-Vivó, A.R.: Una propuesta para la evaluación del desempeño de los trabajadores apoyada en el uso de técnicas cuantitativas. Ingeniería Industrial 36(1), 48–57 (2015)

    Google Scholar 

  25. Sun, C.-C.: A performance evaluation model by integrating fuzzy AHP and fuzzy TOPSIS methods. Expert Syst. Appl. 37(12), 7745–7754 (2010)

    Article  Google Scholar 

  26. Rockwell, E.: Contradicciones de la evaluación del desempeño docente: lo que muestra la evidencia cuantitativa. Educación, Formación e Investigación 1(1) (2015)

    Google Scholar 

  27. Vázquez, I.E.: La evaluación del Desempeño en las grandes empresas españolas. Universia Business Review 15(3), 42–53 (2007)

    Google Scholar 

  28. Lau, H., Pang, W., Wong, C.: Methodology for monitoring supply chain performance: a fuzzy logic approach. Logist. Inf. Manag. 15(4), 271–280 (2002)

    Article  Google Scholar 

  29. Ling, C., Chiu, H., Tseng, Y.: Agility evaluation using fuzzy logic. Int. J. Prod. Econ. 101, 353–368 (2006)

    Article  Google Scholar 

  30. Silva, C., Sousa, J., Runkler, T.: Optimization of logistic systems using fuzzy weighted aggregation. Fuzzy Sets Syst. 158, 1947–1960 (2007)

    Article  MathSciNet  Google Scholar 

  31. Arango, M.D., Zapata, J., Adarme, A.: Gestión de cadena de abastecimiento con indicadores bajo incertidumbre caso aplicado al sector panificador. Revista ciencia e ingeniería Neogranadina. 20(1), 97–116 (2010)

    Article  Google Scholar 

  32. Özdaban, I., Özkan, C.: A case study on evaluating personnel and jobs jointly with fuzzy distances. Int. J. Ind. Eng. 18(4), 169–179 (2011)

    Google Scholar 

  33. Izquierdo, N., Viloria, A., Gaitán-Angulo, M., Bonerge, O., Lezama, P., Gutiérrez, A.: Methodology of application of diffuse mathematics to performance evaluation. Int. J. Control Theory Appl. (2016). ISSN 0974-5572

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Noel Varela Izquierdo .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG, part of Springer Nature

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Izquierdo, N.V., Lezama, O.B.P., Dorta, R.G., Viloria, A., Deras, I., Hernández-Fernández, L. (2018). Fuzzy Logic Applied to the Performance Evaluation. Honduran Coffee Sector Case. In: Tan, Y., Shi, Y., Tang, Q. (eds) Advances in Swarm Intelligence. ICSI 2018. Lecture Notes in Computer Science(), vol 10942. Springer, Cham. https://doi.org/10.1007/978-3-319-93818-9_16

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-93818-9_16

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-93817-2

  • Online ISBN: 978-3-319-93818-9

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics