Abstract
In the service-oriented computing paradigm and the Web service architecture, the broker role is a key facilitator to leverage technical capabilities of loose coupling to achieve organizational capabilities of dynamic customer-provider-relationships. In practice, this role has quickly evolved into a variety of intermediary concepts that refine and extend the basic functionality of service brokerage with respect to various forms of added value like platform or market mechanisms. While this has initially led to a rich variety of Web service intermediaries, many of these are now going through a phase of stagnation or even decline in customer acceptance. In this paper we present a comparative study on insufficient service quality that is arguably one of the key reasons for this phenomenon. In search of a differentiation with respect to quality monitoring and management patterns, we categorize intermediaries into Infomediaries, e-Hubs, e-Markets and Integrators. A mapping of quality factors and control mechanisms to these categories depicts their respective strengths and weaknesses. The results show that Integrators have the highest overall performance, followed by e-Markets, e-Hubs and lastly Infomediaries. A comparative market survey confirms the conceptual findings.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Jetter, M., Satzger, G., Neus, A.: Technologische Innovation und die Auswirkung auf Geschäftsmodell, Organisation und Unternehmenskultur - Die Transformation der IBM zum global integrierten, dienstleistungsorientierten Unternehmen. Wirtschaftsinformatik (2009-01), 37–45 (2009)
Legner, C.: Do web services foster specialization? – an analysis of commercial web services directories. In: Hansen, H.R., Karagiannis, D., Fill, H.G. (eds.) Business Services: Konzepte, Technologien, Anwendungen - 9. Internationale Tagung Wirtschaftsinformatik Wien, 25– 27 February 2009, vol. 1, pp. 67–76 (2009)
CBDI: Ibm, microsoft and sap close down uddi business registry (December 2005), http://www.cbdiforum.com/public/news/index.php3?id=1494 (visited, 30/03/2009)
Hummel, O., Atkinson, C.: Using the web as a reuse repository. In: Morisio, M. (ed.) ICSR 2006. LNCS, vol. 4039, pp. 298–311. Springer, Heidelberg (2006)
Tapscott, D., Ticoll, D., Lowy, A.: Digital capital. Harvard Business School Press (2000)
Meier, A., Hofmann, J.: Zur Klassifikation von Geschäftsmodellen im Market Space. HMD - Praxis der Wirtschaftsinformatik 261, 7–19 (2008)
Alonso, G., Casati, F., Kuno, H., Machiraju, V.: Web Services - Concepts, Architectures and Applications. Springer, Heidelberg (2004)
Austin, D., Barbir, A., Ferris, C., Garg, S.: Web services architecture requirements. W3C Working Group Note, World Wide Web Consortium, Web Services Architecture Working Group (February 11, 2004), http://www.w3.org/TR/2004/NOTE-wsa-reqs-20040211
Kern, R., Zirpins, C., Agarwal, S.: Managing quality of human-based eservices. In: International Workshop on Enabling Service Business Ecosystems (ESBE 2008), Service-Oriented Computing ICSOC 2008 Workshop Proceedings. Springer, Heidelberg (to appear, 2009)
Ludwig, H.: Web services qos: External slas and internal policies or: How do we deliver what we promise? In: Proceedings Fourth International Conference on Web Information Systems Engineering Workshops (WISEW 2003), pp. 115–120. IEEE Computer Society, Los Alamitos (2003)
Zeng, L., Benatallah, B., Dumas, M., Kalagnanam, J., Sheng, Q.Z.: Quality driven web services composition. In: WWW 2003: Proceedings of the 12th international conference on World Wide Web, pp. 411–421. ACM, New York (2003)
Menascé, D.A.: Qos issues in web services. IEEE Internet Computing 6(6), 72–75 (2002)
Papazoglou, M.P.: What’s in a service? In: Oquendo, F. (ed.) ECSA 2007. LNCS, vol. 4758, pp. 11–28. Springer, Heidelberg (2007)
O’Sullivan, J., Edmond, D., ter Hofstede, A.: What’s in a service? towards accurate description of non-functional service properties. Distributed and Parallel Databases 12(2-3), 117–133 (2002)
Menascé, D.A.: Composing web services: A qos view. IEEE Internet Computing 8(6), 88–90 (2004)
Mabrouk, N.B., Georgantas, N., Issarny, V.: A semantic qos model for dynamic service oriented environments. In: Proceedings International Workshop on Principles of Engineering Service Oriented Systems (PESOS 2009), Vancouver, Canada, May 18-19 (2009) (to appear)
Kim, E., Lee, Y.: Web Service Quality Model v1.0. Committee Draft, The Organization for the Advancement of Structured Information Standards, OASIS (2008)
Brin, S., Page, L.: The anatomy of a large-scale hypertextual web search engine. Computer Networks and ISDN Systems 30, 107–117 (1998)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Scholten, U., Fischer, R., Zirpins, C. (2009). Perspectives for Web Service Intermediaries: How Influence on Quality Makes the Difference. In: Di Noia, T., Buccafurri, F. (eds) E-Commerce and Web Technologies. EC-Web 2009. Lecture Notes in Computer Science, vol 5692. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03964-5_15
Download citation
DOI: https://doi.org/10.1007/978-3-642-03964-5_15
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-03963-8
Online ISBN: 978-3-642-03964-5
eBook Packages: Computer ScienceComputer Science (R0)