Abstract
The development of emotional intelligence in children begins during the early years of a child. Although it is the responsibility of parents to help a child in developing emotional awareness, studies have shown the utility of software systems in aiding this process. In this paper, the author presents the design of an emotionally intelligent chatbot for children. The outcomes of an online survey conducted among the parents reported that 70% of the respondents felt that an emotionally intelligent interactive chatbot can be useful for children to cope with intense subject matters related to low grades, no friends, bullies, and others. The study highlights various features of a chatbot like a user interface, personalization, responsiveness, security, and human intervention. From the findings, the author has suggested five design principles along with the detailed architecture of a chatbot framework. The paper will be useful for future studies that seek to design and develop a highly efficient emotionally intelligent chatbot for children which is trusted by their parents.
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© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
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Rajwal, S. (2023). Design of a Chatbot for Four- to Ten-Year-Old Children Based on Emotional Intelligence. In: Gupta, D., Khanna, A., Bhattacharyya, S., Hassanien, A.E., Anand, S., Jaiswal, A. (eds) International Conference on Innovative Computing and Communications. Lecture Notes in Networks and Systems, vol 473. Springer, Singapore. https://doi.org/10.1007/978-981-19-2821-5_57
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DOI: https://doi.org/10.1007/978-981-19-2821-5_57
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