Abstract
The KPIs for digital transformation are divided into two parts: capability and performance. Capability refers to the ability to build an intelligent business operating system and enhance the ability to uncover business value, while performance refers to digital transformation results. A poor transformation result is akin to a transformation failure. This Chapter provides a reference for the digital transformation of companies from the perspective of failures.
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Ma, X. (2023). Failures of Digital Transformation. In: Methodology for Digital Transformation. Management for Professionals. Springer, Singapore. https://doi.org/10.1007/978-981-19-9111-0_9
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DOI: https://doi.org/10.1007/978-981-19-9111-0_9
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Publisher Name: Springer, Singapore
Print ISBN: 978-981-19-9110-3
Online ISBN: 978-981-19-9111-0
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