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Beyond intelligent interfaces: Exploring, analyzing, and creating success models of cooperative problem solving

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Abstract

Cooperative problem-solving systems are computer-based systems that augment a person's ability to create, reflect, design, decide, and reason. Our work focuses on supporting cooperative problem solving in the context of high-functionality computer systems. We show how the conceptual framework behind a given system determines crucial aspects of the system's behavior. Several systems are described that attempted to address specific shortcomings of prevailing assumptions, resulting in a new conceptual framework. To further test this resulting framework, we conducted an empirical study of a success model of cooperative problem solving between people in a large hardware store. The conceptual framework is instantiated in a number of new system-building efforts, which are described and discussed.

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Authors and Affiliations

  1. Department of Computer Science, University of Colorado, Campus Box 430, 80309, Boulder, CO

    Gerhard Fischer & Brent Reeves

  2. Institute of Cognitive Science, University of Colorado, Campus Box 430, 80309, Boulder, CO

    Gerhard Fischer & Brent Reeves

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  1. Gerhard Fischer
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  2. Brent Reeves
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Fischer, G., Reeves, B. Beyond intelligent interfaces: Exploring, analyzing, and creating success models of cooperative problem solving. Appl Intell 1, 311–332 (1992). https://doi.org/10.1007/BF00122020

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