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What happens to the clients?

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Abstract

Despite the fact that each year billions of dollars are spent to provide mental health services to millions of persons, information is seldom systematically and regularly collected about whether clients feel and function better after services, and whether they were satisfied with the services. This paper discusses the results of pilot tests of an approach for regularly collecting such outcome information. Two essential features of the approach are the use of client self-reports and client follow-up. A relatively inexpensive mail collection method is used to follow-up clients. The feasibility, cost, validity, and utility of the outcome monitoring procedures are discussed.

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Reference Notes

  • Brodsky, G., Bigelow, D. A., Steward, L. K., Olson, M. M., Howard, B. M., & Smith, J.The Oregon program impact monitoring system. Draft Final Report, Salem: Oregon Department of Human Resources, Mental Health Division, December 1979.

  • Cox, G. B., Brown, T. R., Peterson, P. D., & Rowe, M. M.The two-state collaborative mental health outcome study: State of Washington, Description and results of the Washington state mental health outcome data collection project (Vol. 1). Draft Final Report, Olympia: Washington Department of Social and Health Services, Office of Research, December 1978.

References

  • Ciarlo, J. A. & Reihman, J. The Denver community mental health questionnaire: development of a multidimensional program evaluation instrument. In R. D. Coursey, G. A. Specter, A. Murrell, & B. Hunt (Eds.),Program evaluation for mental health. New York: Grune & Stratton, 1977.

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  • Derogatis, L.SCL-90 revised version manual 1. Baltimore: Johns Hopkins University School of Medicine, 1977.

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  • Schainblatt, A. H. & Hatry, H. P. Mental health services: What happens to the clints? Washington, D.C.: The Urban Institute, December, 1979.

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Authors and Affiliations

  1. The Urban Institute, 2100 M Street, 20037, N.W. Washington, D.C.

    Alfred H. Schainblatt (Senior research associate)

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  1. Alfred H. Schainblatt
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Schainblatt, A.H. What happens to the clients?. Community Ment Health J 16, 331–342 (1980). https://doi.org/10.1007/BF00821564

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  • DOI: https://doi.org/10.1007/BF00821564

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