Mobile asynchronous communication: Exploring the potential for converged applications

Abstract

Trends in technological development show that devices of personal communication and information management are converging and penetrating to new user segments. Therefore, it is a question of interest how the convergence of applications should be managed. This article explores the current use of email and SMS, focussing on the differences in the ways they are used and understood among their users. It is argued that, since the systems are different and have been in use for some time, established practices in using them as well as systems applied to understanding them are different. Based on analysis of interview data, it is conluded that this is the case, and that the future converged systems should not be considered as replacements of the current ones, but rather that the systems need to supplement each other. For example, the need for a “quick and dirty” instant asynchronous media such as SMS seems to remain, and therefore it cannot be replaced simply by implementing email to mobile phones. The need for email and SMS seems to be different, and thus the development should be towards a better understanding of these needs rather than simple “technological” convergence.