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Toward a design theory of problem solving

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Abstract

Problem solving is generally regarded as the most important cognitive activity in everyday and professional contexts. Most people are required to and rewarded for solving problems. However, learning to solve problems is too seldom required in formal educational settings, in part, because our understanding of its processes is limited. Instructional-design research and theory has devoted too little attention to the study of problem-solving processes. In this article, I describe differences among problems in terms of their structuredness, domain specificity (abstractness), and complexity. Then, I briefly describe a variety of individual differences (factors internal to the problem solver) that affect problem solving. Finally, I articulate a typology of problems, each type of which engages different cognitive, affective, and conative processes and therefore necessitates different instructional support. The purpose of this paper is to propose a metatheory of problem solving in order to initiate dialogue and research rather than offering a definitive answer regarding its processes.

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  1. University of Missouri, USA

    David H. Jonassen (Distinguished Professor of Information Science and Learning Technologies)

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This paper represents an effort to introduce issues and concerns related to problem solving to the instructional design community. I do not presume that the community is ignorant of problem solving or its literature, only that too little effort has been expended by the field in articulating design models for problem solving. There are many reasons for that state of affairs.

The curse of any introductory paper is the lack of depth in the treatment of these issues. To explicate each of the issues raised in this paper would require a book (which is forthcoming), which makes it unpublishable in a journal. My purpose here is to introduce these issues in order to stimulate discussion, research, and development of problem-solving instruction that will help us to articulate better design models.

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Jonassen, D.H. Toward a design theory of problem solving. ETR&D 48, 63–85 (2000). https://doi.org/10.1007/BF02300500

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