Abstract
This paper addresses the measurement of the social dimension of cognitive trust in collaborative networks. Trust indicators are typically measured and combined in literature in order to calculate partners’ trustworthiness. When expressing the result of a measurement, some quantitative indication of the quality of the result—the uncertainty of measurement—should be given. However, currently this is not taken into account for the measurement of the social dimension of cognitive trust in collaborative networks. In view of this, an innovative metrology-based approach for the measurement of social cognitive trust indicators in collaborative networks is presented. Thus, a measurement result is always accompanied by its uncertainty of measurement, as well as by information traditionally used to properly interpret the results: the sample size, and the standard deviation of the sample.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Afsarmanesh H, Camarinha-Matos LM, Msanjila SS (2011) Models, methodologies, and tools supporting establishment and management of second-generation VBEs. IEEE Trans Syst Man Cybern Part C Appl Rev 41(5):692–710. https://doi.org/10.1109/TSMCC.2010.2076326
Aljawarneh SA, Vangipuram R, Puligadda VK, Vinjamuri J (2017a) G-SPAMINE: an approach to discover temporal association patterns and trends in internet of things. Future Gener Comput Syst 74:430–443. https://doi.org/10.1016/j.future.2017.01.013
Aljawarneh SA, Elkobaisi MR, Maatuk AM (2017b) A new agent approach for recognizing research trends in wearable systems. Comput Electr Eng 61:275–286. https://doi.org/10.1016/j.compeleceng.2016.12.003
Andrade J, Ares J, Garcia R, Martinez MA, Pazos J, Suarez S (2015) A Game Theory based approach for building holonic virtual enterprises. IEEE Trans Syst Man Cybern Syst 45(2):291–302. https://doi.org/10.1109/TSMC.2014.2341220
Ashtiani M, Abdollahi-Azgomi M (2015) A multi-criteria decision-making formulation of trust using fuzzy analytic hierarchy process. Cognit Technol Work 17(4):465–488. https://doi.org/10.1007/s10111-014-0310-2
Barki H, Robert J, Dulipovici A (2015) Reconceptualizing trust: a non-linear Boolean model. Inf Manag 52(4):483–495. https://doi.org/10.1016/j.im.2015.02.001
Bell S (2001) A beginner’s guide to uncertainty of measurement. https://www.dit.ie/media/physics/documents/GPG11.pdf. Accessed 16 March 2018
Berry GR (2011) A cross-disciplinary literature review: examining trust on virtual teams. Perform Improv Q 24(3):9–28. https://doi.org/10.1002/piq.20116
Camarinha-Matos LM (2014) Collaborative networks in industry and the role of PRO-VE. Int J Prod Manag Eng 2(2):53–56. https://doi.org/10.4995/ijpme.2014.3031
Camarinha-Matos LM, Afsarmanesh H (1999) The virtual enterprise concept. In: Camarinha-Matos LM, Afsarmanesh H (eds) Infrastructures for virtual enterprises: networking industrial enterprises. Kluwer Academic Publisher, New York, pp 3–14. https://doi.org/10.1007/978-0-387-35577-1_1
Camarinha-Matos LM, Afsarmanesh H (2005) Collaborative networks: a new scientific discipline. J Intell Manuf 16(4):439–452. https://doi.org/10.1007/s10845-005-1656-3
Chen YH, Lin TP, Yen DC (2015) How to facilitate inter-organizational knowledge sharing: the impact of trust. Inf Manag 51(5):568–578. https://doi.org/10.1016/j.im.2014.03.007
Dirks KT (1999) The effects of interpersonal trust on work group performance. J Appl Psychol 84(3):445–455. https://doi.org/10.1037/0021-9010.84.3.445
Dunn P (2000) The importance of consistency in establishing cognitive-based trust: a laboratory experiment. Teach Bus Ethics 4(3):285–306. https://doi.org/10.1023/A:1009870417073
Fan ZP, Feng B, Suo WL (2009) A fuzzy linguistic method for evaluating collaboration satisfaction of NPD team using mutual-evaluation information. Int J Prod Econ 122(2):547–557. https://doi.org/10.1016/j.ijpe.2009.05.018
Fan ZP, Suo WL, Feng B, Liu Y (2011) Trust estimation in a virtual team: a decision support method. Expert Syst Appl 38(8):10240–10251. https://doi.org/10.1016/j.eswa.2011.02.060
Fang Y, Kwok RC-W, Schroeder A (2014) Knowledge processes in virtual teams: consolidating the evidence. Behav Inf Technol 33(5):486–501. https://doi.org/10.1080/0144929X.2012.719033
Farrington-Darby T, Wilson JR (2009) Understanding social interactions in complex work: a video ethnography. Cognit Technol Work 11(1):1–15. https://doi.org/10.1007/s10111-008-0118-z
Gambetta D (1988) Can we trust trust? In: Gambetta D (ed) Trust: making and breaking cooperative relations. Basil Blackwell, Oxford, pp 213–237
Garcia E, Giret A, Botti V (2016) Designing normative open virtual enterprises. Enterp Inf Syst 10(3):303–324. https://doi.org/10.1080/17517575.2015.1036927
Gefen D, Benbasat I, Pavlou PA (2008) A research agenda for trust in online environments. J Manag Inf Syst 24(4):275–286. https://doi.org/10.2753/MIS0742-1222240411
Greenberg PS, Greenberg RH, Antonucci YL (2007) Creating and sustaining trust in virtual teams. Bus Horiz 50(4):325–333. https://doi.org/10.1016/j.bushor.2007.02.005
Haller J (2008) A Bayesian reputation system for virtual organizations, negotiation, auctions, and market engineering. Lect Notes Bus Inf Process 2:171–178. https://doi.org/10.1007/978-3-540-77554-6_12
Handy C (1995) Trust and the virtual organization. Harvard Bus Rev 73(3):40–50
Hardwick J, Anderson AR, Cruickshank D (2013) Trust formation processes in innovative collaborations: networking as knowledge building practices. Eur J Innov Manag 16(1):4–21. https://doi.org/10.1108/14601061311292832
Hermoso R, Billhardt H, Ossowski S (2007) Integrating trust in virtual organisations. In: Noriega P et al (eds) Coordination, organizations, institutions, and norms in agent systems II. Lecture notes in computer science, vol 4386. Springer, Berlin, pp 19–31. https://doi.org/10.1007/978-3-540-74459-7_2
Hernández-Fusilier D, Montes-y-Gómez M, Rosso P, Guzmán-Cabrera R (2015) Detecting positive and negative deceptive opinions using PU-learning. Inf Process Manag 51(4):433–443. https://doi.org/10.1016/j.ipm.2014.11.001
Jarvenpaa SL, Leidner DE (1999) Communication and trust in global virtual teams. Organ Sci 10(6):791–815. https://doi.org/10.1111/j.1083-6101.1998.tb00080.x
Jarvenpaa SL, Knoll K, Leidner DE (1998) Is anybody out there? Antecedents of trust in global virtual teams. J Manag Inf Syst 14(4):29–64. https://doi.org/10.1080/07421222.1998.11518185
JCGM, Joint Committee for Guides in Metrology (2008) Evaluation of measurement data—guide to the expression of uncertainty in measurement. http://www.iso.org/sites/JCGM/GUM/JCGM100/C045315e-html/C045315e.html?csnumber=5046. Accessed 16 Mar 2018
JCGM, Joint Committee for Guides in Metrology (2012) International vocabulary of metrology—basic and general concepts and associated terms. http://www.bipm.org/en/publications/guides/vim.html. Accessed 16 Mar 2018
Johnson D, Grayson K (2005) Cognitive and affective trust in service relationships. J Bus Res 58(4):500–507. https://doi.org/10.1016/S0148-2963(03)00140-1
Kamvar SD, Schlosser MT, Garcia-Molina H (2003) The eigentrust algorithm for reputation management in P2P networks. In: Proceedings of the 12th international conference on world wide web, Budapest, pp 640–651. https://doi.org/10.1145/775152.775242
Kanawattanachai P, Yoo Y (2007) The impact of knowledge coordination on virtual team performance over time. MIS Q 31(4):783–808. https://doi.org/10.2307/25148820
Kasper-Fuehrer EC, Ashkanasy NM (2001) Communicating trustworthiness and building trust in inter-organizational virtual organizations. J Manag 27(3):235–254. https://doi.org/10.1016/S0149-2063(01)00090-3
Krosnick JA, Presser S (2009) Question and questionnaire design. In: Wright JD, Marsden PV (eds) Handbook of survey research, 2nd edn. Elsevier, San Diego, pp 263–314
Lambrechts F, Sips K, Taillieu T, Grieten S (2009) Virtual organizations as temporary organizational networks: boundary blurring, dilemmas, career characteristics and leadership. Argum Oecon 1(22):55–82
Langley R (1971) Practical statistics simply explained. Dover Publications, Mineola
Lavrac N, Ljubic P, Urbancic T, Papa G, Jermol M, Bollhalter S (2007) Trust modeling for networked organizations using reputation and collaboration estimates. IEEE Trans Syst Man Cybern Part C Appl Rev 37(3):429–439. https://doi.org/10.1109/TSMCC.2006.889531
Leina Z, Tiejun P (2012) Partner trust evaluation method of virtual enterprise. Inf Technol J 11(4):524–527. https://doi.org/10.3923/itj.2012.524.527
Matthews G, Deary IJ, Whiteman MC (2009) Personality traits. Cambridge University Press, Cambridge
Mayer RC, Gavin MB (2005) Trust in management and performance: who minds the shop while the employees watch the boss? Acad Manag J 48(5):874–888. https://doi.org/10.5465/AMJ.2005.18803928
Mayer RC, Davis HM, Schoorman FD (1995) An integrative model of organizational trust. Acad Manag Rev 20(3):709–734. https://doi.org/10.5465/AMR.1995.9508080335
Mcknight HD, Choudhury V, Kacmar C (2002) Developing and validating trust measures for e-commerce: an integrative topology. Inf Syst Res 13(3):334–359. https://doi.org/10.1287/isre.13.3.334.81
Msanjila SS, Afsarmanesh H (2009) On development of TrustMan system assisting configuration of temporary consortiums. Int J Prod Res 47(17):4757–4790. https://doi.org/10.1080/00207540902847330
Msanjila SS, Afsarmanesh H (2010) FETR: a framework to establish trust relationships among organizations in VBEs. J Intell Manuf 21(3):251–265. https://doi.org/10.1007/s10845-008-0178-1
Nakayama MK, Binotto E, Pilla BS (2006) Trust in virtual teams: a performance indicator. In: Kumar D, Turner J (eds) Education for the 21st century—impact of ICT and digital resources. Springer, Boston, pp 105–113. https://doi.org/10.1007/978-0-387-34731-8_12
NASA, National Aeronautics and Space Administration (2010) Measurement uncertainty analysis principles and methods. https://standards.nasa.gov/file/2627/download?token=4bsOsYtD. Accessed 16 Mar 2018
Nisbet R, Elder J, Miner G (2009) Handbook of statistical analysis and data mining applications. Academic Press, London
Nonose K, Kanno T, Furuta K (2014) Effects of metacognition in cooperation on team behaviors. Cognit Technol Work 16(1):349–358. https://doi.org/10.1007/s10111-013-026
Nonose K, Okukubo A, Yoda Y, Kanno T, Furuta K (2016) Support for creating introspective reports detailing cooperative behaviors with concept maps. Cognit Technol Work 18(1):71–88. https://doi.org/10.1007/s10111-015-0347-x
Panteli N, Duncan E (2004) Trust and temporary virtual teams: alternative explanations and dramaturgical relationships. Inf Technol People 17(4):423–441. https://doi.org/10.1108/09593840410570276
Paul DL, McDaniel RR (2004) A field of study of the effect of interpersonal trust on virtual collaborative relationship performance. MIS Q 28(2):183–227
Radhakrishna V, Aljawarneh SA, Kumar PV, Janaki V (2017). A novel fuzzy similarity measure and prevalence estimation approach for similarity profiled temporal association pattern mining. Future Gener Comput Syst. https://doi.org/10.1016/j.future.2017.03.016(in press)
Robert LP, Dennis AR, Hung YTC (2009) Individual swift trust and knowledge-based trust in face-to-face and virtual team members. J Manag Inf Syst 26(2):241–279. https://doi.org/10.2753/MIS0742-1222260210
Ruohomaa S, Kutvonen L (2010) Trust and distrust in adaptive inter-enterprise collaboration management. J Theor Appl Electr Commer Res 5(2):118–136. https://doi.org/10.4067/S0718-18762010000200008
Rusman E, van Bruggen J, Sloep PB, Valcke M, Koper R (2013) The mind’s eye on personal profiles: a cognitive perspective on profile elements that inform initial trustworthiness assessments and social awareness in virtual project teams. Comput Support Coop Work 22(2–3):159–179. https://doi.org/10.1007/s10606-012-9171-5
Sabater J, Sierra C (2001) REGRET: reputation in gregarious societies. In: Proceedings of the 5th international conference on autonomous agents, Montreal, pp 194–195. https://doi.org/10.1145/375735.376110
Sabater J, Sierra C (2002) Social ReGreT, a reputation model based on social relations. ACM SIGecom Exch 3(1):44–56. https://doi.org/10.1145/844331.844337
Sako M (1992) Prices, quality and trust: inter-firm relations in Britain and Japan. Cambridge University Press, Cambridge
Simone A, Škoric B, Zannone N (2012) Flow-based reputation: more than just ranking. Int J Inf Technol Decis Mak 11(3):551–578. https://doi.org/10.1142/S0219622012500113
Tian J, Wang Y (2012) The trust field model of partner selection in virtual enterprises. In: Proceedings of the 2012 international conference on artificial intelligence and soft computing, Poland
Xiong L, Liu L (2003) A reputation-based trust model for peer-to-peer e-commerce communities. In: Proceedings of the 2003 IEEE international conference on E-commerce, Newport Beach, pp 275–284. https://doi.org/10.1109/COEC.2003.1210262
Xu J(D), Cenfetelli RT, Aquino K (2016) Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context. J Strateg Inf Syst 25(1):15–31. https://doi.org/10.1016/j.jsis.2015.10.004
Yasir M, Majid A, Johnson P (2014) A methodical study of the role of trust at various development stages of virtual organisations. Int J Netw Virtual Organ 14(4):377–387. https://doi.org/10.1504/IJNVO.2014.067891
Zacharia G, Maes P (2000) Trust management through reputation mechanisms. Appl Artif Intell 14(9):881–907. https://doi.org/10.1080/08839510050144868
Acknowledgements
This is to thank David Romero, for his help in translating this paper, and Marta Hidalgo for her suggestions regarding the calculation process.
Author information
Authors and Affiliations
Corresponding authors
Rights and permissions
About this article
Cite this article
Andrade-Garda, J., Anguera, Á., Ares-Casal, J. et al. A metrology-based approach for measuring the social dimension of cognitive trust in collaborative networks. Cogn Tech Work 22, 235–248 (2020). https://doi.org/10.1007/s10111-018-0483-1
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10111-018-0483-1