Skip to main content
SpringerLink
Log in

Change factors in Enterprise 2.0 initiatives: Can we learn from ERP?

  • Special Theme
  • Published:
Electronic Markets Aims and scope Submit manuscript

Abstract

The rise of social software and Enterprise 2.0 sees organizations rapidly deploying collaboration technologies. Implementing new technology entails change and challenges, and these aspects of Enterprise 2.0 have not been adequately addressed by research. This study investigates change factors specific to Enterprise 2.0 initiatives to contribute to our understanding of their characteristics and idiosyncrasies. Drawing upon grounded theory, we analyze 16 case studies and integrate the results in the context of socio-technical change. To contrast the findings, similarities and distinctions between Enterprise 2.0 and ERP projects are discussed. We further explore and evaluate the conclusions by conducting expert interviews with senior professionals in the field of Enterprise 2.0. Our results indicate Enterprise 2.0 initiatives involve specific change factors, require distinct management strategies and shape new roles in the organization. The findings can enable practitioners in navigating the pitfalls of transferring and applying change management to a new field. For researchers, the study constitutes a point of departure to empirically examine change in Enterprise 2.0 initiatives.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3

Similar content being viewed by others

References

  • Aladwani, A. M. (2001). Change management strategies for successful ERP implementation. Buiness Process Management Journal, 7(3), 266–275.

    Article  Google Scholar 

  • Andriole, S. J. (2010). Business impact of Web 2.0 technologies. Communications of the ACM, 53(12), 67–79.

    Article  Google Scholar 

  • Back, A., & Irmler, P. (2012). Implementing a classification scheme for Enterprise 2.0. IT - Information Technology, 54(5), 220–227.

    Article  Google Scholar 

  • Bostrom, R. P., & Heinen, J. S. (1977). MIS problems and failures: a sociotechnical perspective part I: the cause. MIS Quarterly, 1(3), 17–32.

    Article  Google Scholar 

  • Büchner, T., Matthes, F., & Neubert, C. (2009). A concept and service based analysis of commercial and open source Enterprise 2.0 tools. Proceedings of the International Conference on Knowledge Management and Information Sharing, Madeira, Portugal.

  • Charmaz, K. (2006). Constructing grounded theory: a practical guide through qualitative analysis. London: Sage.

  • Corbin, J. M., & Strauss, A. (1990). Grounded theory research: procedures, canons, and evaluative criteria. Qualitative Sociology, 13(1), 3–21.

    Article  Google Scholar 

  • Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review, 76(4).

  • Diehl, R., & Kuettner, T. (2012). Change factors in Enterprise 2.0 initiatives: a multi-case comparison. Proceedings of the 25th International Bled eConference. Slovenia: Bled.

  • Diehl, R., & Schubert, P. (2012). Der Weg zur Social Software Lösung für Unternehmen: Bedürfnisanalyse für kollaborative Technologien. Proceedings of the Multikonferenz Wirtschaftsinformatik 2012. Braunschweig, Germany.

  • Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.

    Google Scholar 

  • Fereday, J., & Muir-Cochrane, E. (2006). Demonstrating rigor using thematic analysis: a hybrid approach of inductive and deductive coding and theme development. International Journal of Qualitative Methods, 5(1), 80–91.

    Google Scholar 

  • Finney, S., & Corbett, M. (2007). ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal, 13(3), 329–347.

    Article  Google Scholar 

  • Gartner. (2012a). Amplify the enterprise: Creating new connections with IT. Retrieved from http://imagesrv.gartner.com/summits/docs/na/cio/CIO-Forum-2012-brochure.pdf.

  • Gartner. (2012b). Hype cycle for emerging technologies. Available from http://www.gartner.com/it/page.jsp?id=2124315.

  • Gersick, C. J. (1991). Revolutionary change theories: A multilevel exploration of the punctuated equilibrium paradigm. Academy of management review, 16(1), 10–36.

    Google Scholar 

  • Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. London: Wiedenfeld & Nicholson.

  • Holland, C. R., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16(3), 30–36.

    Article  Google Scholar 

  • Hong, K. K., & Kim, Y. G. (2002). The critical success factors for ERP implementation: an organizational fit perspective. Information & Management, 40(1), 25–40.

    Article  Google Scholar 

  • IDC. (2011). IDC predictions 2012: Competing for 2020. http://www.idc.com/getdoc.jsp?containerId=231720.

  • Kaiser, K. M., & Bostrom, R. P. (1982). Personality characteristics of MIS project teams: an empirical study and action-research design. MIS Quarterly, 6(4), 43–60.

    Article  Google Scholar 

  • Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68.

    Article  Google Scholar 

  • Kelle, U., & Kluge, S. (2010). Vom Einzelfall zum Typus: Fallvergleich und Fallkontrastierung in der qualitativen Sozialforschung (Qualitative Sozialforschung 2nd ed., Vol. 15). Wiesbaden: VS Verlag.

    Book  Google Scholar 

  • Koch, M. (2008). CSCW and Enterprise 2.0 - Towards an Integrated Perspective. Proceedings of the 21th International Bled eConference. Bled, Slovenia.

  • Kohli, R., & Grover, V. (2008). Business value of IT: an essay on expanding research directions to keep up with the times. Journal of AIS, 9(1), 23–39.

    Google Scholar 

  • Kuettner, T., & Schubert, P. (2012). IT-based competitive advantage: a cross-case comparison of business software usage. Procedia Technology, 5, 181–189.

    Google Scholar 

  • Lee, J., Siau, K., & Hong, S. (2003). Enterprise integration with ERP and EAI. Communications of the ACM, 46(2), 54–60.

    Article  Google Scholar 

  • Levy, M. (2009). WEB 2.0 implications on knowledge management. Journal of Knowledge Management, 13(1), 120–134.

    Article  Google Scholar 

  • Lyytinen, K., & Newman, M. (2008). Explaining information systems change: a punctuated socio-technical change model. European Journal of Information Systems, 17(6), 589–613.

    Article  Google Scholar 

  • Mangold, W. G., & Faulds, D. J. (2009). Social media: the new hybrid element of the promotion mix. Business Horizons, 52(4), 357–365.

    Article  Google Scholar 

  • Markus, M. L., & Connolly, T. (1990). Why CSCW applications fail: Problems in the adoption of interdependent work tools. Proceedings of the 1990 ACM conference on Computer-supported cooperative work, 371–380. NY, USA.

  • Markus, M., & Tanis, C. (2000). The enterprise systems experience – from adoption to success. In R. W. Zmud (Ed.), Framing the domains of IT management: Projecting the future through the past (pp. 173–207). Cincinnati, OH: Pinnaflex Educational Resources Inc.

    Google Scholar 

  • Mayring, P. (2000). Qualitative content analysis. Forum: Qualitative social research. Retrieved February 19, 2012, from http://www.qualitative-research.net/index.php/fqs/article/view/1089/2385.

  • McAfee, A. P. (2006). Enterprise 2.0: the dawn of emergent collaboration. MIT Sloan Management Review, 47(3), 21–28.

    Google Scholar 

  • McAfee, A. P. (2011a). Shattering the myths about enterprise 2.0 (Research Brief No. 13(1)). Cambridge, MA: MIT Center for Digital Business. Retrieved from http://ebusiness.mit.edu/research/Briefs/mcafee-xiii_may11.pdf.

  • McAfee, A. (2011b). When social meets business real work gets done - connecting sales and marketing (white paper). AIIM. Retrieved from www.aiim.org.

  • McKinsey Global Institute. (2012). The social economy: Unlocking value and productivity through social technologies. New York: McKinsey Global Institute.

  • Miles, D. (2010). Putting Enterprise 2.0 to work (White paper). AIIM. Retrieved from www.aiim.org.

  • Miles, D. (2011). Social Business Systems - success factors for Enterprise 2.0 applications (White paper). AIIM. Retrieved from www.aiim.org.

  • Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). Thousand Oaks, CA: Sage.

  • Miller, M., Marks, A., & DeCouloude, M. (2012). Metrics that matter: Social software for business performance (White paper). Westlake, Texas: Deloitte University. Retrieved from http://dupress.com/articles/metrics-that-matter/.

  • Mumford, E. (1985). Sociotechnical systems design: Evolving theory and practice. Manchester: Manchester Business School.

  • Owyang, J. K., Bernoff, J., Pflaum, C., & Bowen, E. (2009). The future of the social web (White paper). Cambridge, MA: Forrester Research, Inc. Retrieved from http://www.forrester.com/.

  • Richter, A., & Stocker, A. (2011). Exploration & Promotion: Einführungsstrategien von Corporate Social Software. Proceedings of the 10th International Conference Wirtschaftsinformatik. Zuerich, Switzerland.

  • Richter, D., Richter, A., Hamann, J., Riemer, K., & Vehring, N. (2013). Infrastructures-in-Practice: Cultivating Enterprise Microblogging. 46th Hawaii International Conference on System Sciences (HICSS).

  • Riemer, K., Steinfield, C., & Vogel, D. (2009). eCollaboration: on the nature and emergence of communication and collaboration technologies. Electronic Markets, 19(4), 181–188.

    Article  Google Scholar 

  • Ropohl, G. (1999). Philosophy of socio-technical systems. Society for Philosophy and Technology, 4(3), 59–71.

    Google Scholar 

  • Saldaña, J. (2012). The coding manual for qualitative researchers. London: Sage.

  • Schubert, P., & Koch, M. (Eds.) (2011). Wettbewerbsfaktor Business Software. Munich: Hanser.

  • Schubert, P., & Wölfle, R. (2007). The eXperience methodology for writing IS case studies. Proceedings of the Thirteenth Americas Conference on Information Systems (AMCIS). Keystone, Colorado.

  • Seddon, P. B. (2005). Are ERP systems a source of competitive advantage? Strategic Change, 14(5), 283–293.

    Article  Google Scholar 

  • Somers, T. M., & Nelson, K. (2001). The impact of critical success factors across the stages of enterprise resource planning implementations. Proceedings of the 34th Hawaii International Conference on System Sciences.

  • Strauss, A., & Corbin, J. M. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Thousand Oaks, CA: Sage.

  • Suddaby, R. (2006). From the editors: what grounded theory is not. The Academy of Management Journal, 49(4), 633–642.

    Article  Google Scholar 

  • Trist, E. (1981). The evolution of socio-technical systems. Occasional Paper, 2.

  • Urquhart, C., Lehmann, H., & Myers, M. D. (2010). Putting the ‘theory’ back into grounded theory: guidelines for grounded theory studies in information systems. Information Systems Journal, 20(4), 357–381.

    Article  Google Scholar 

  • Williams, S. P. (2011). Das 8C-Modell für kollaborative Technologien. In P. Schubert & M. Koch (Eds.), Wettbewerbsfaktor Business Software (pp. 11–21). Munich: Hanser.

    Google Scholar 

  • Williams, S. P., & Hardy, C. (2005). Public eProcurement as socio-technical change. Strategic Change, 14(5), 273–281.

    Article  Google Scholar 

  • Williams, S., & Schubert, P. (2011). An empirical study of enterprise 2.0 in context. Proceedings of the 24th International Bled eConference. Bled, Slovenia.

  • Wilson, D. C. (1992). Strategy of change: Concepts and controversies in the management of change. London: Routledge.

    Google Scholar 

  • Yin, R. K. (2003). Applications of case study research (3rd ed.). Thousand Oaks, CA: Sage.

Download references

Acknowledgments

The authors would like to thank the editors and the anonymous reviewers for their helpful comments.

Author information

Authors and Affiliations

  1. University of Koblenz-Landau, Universitaetsstr. 1, Koblenz, 56070, Germany

    Tim Kuettner, Roland Diehl & Petra Schubert

Authors
  1. Tim Kuettner
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Roland Diehl
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Petra Schubert
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Tim Kuettner.

Additional information

Responsible Editor: Ulrike E. Lechner

Rights and permissions

Reprints and permissions

About this article

Cite this article

Kuettner, T., Diehl, R. & Schubert, P. Change factors in Enterprise 2.0 initiatives: Can we learn from ERP?. Electron Markets 23, 329–340 (2013). https://doi.org/10.1007/s12525-013-0141-7

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s12525-013-0141-7

Keywords

JEL classification

Search

Navigation