Abstract
Our study contributes to the research on computer-mediated communication in higher education by experimenting a modern communication tool called Slack. In particular, we consider using Slack to support students’ peer interactions during Master’s thesis work. For this purpose, we designed a case study that was executed in a Master’s thesis seminar course. During the course, all out-of-class communication was carried out by using Slack, instead of e-mails or learning management systems. After the course, we used a questionnaire to investigate how the students perceived Slack for asking for assistance, their intention to use Slack, and Slack’s ease of use. Furthermore, the questionnaire asked feedback about challenges that the students found in slack. To examine the students’ peer support in Slack, we analysed the messages in the course’s public discussion channels. We investigated opportunities and challenges of Slack from instructional perspective by conducting an auto-ethnographic data collection. Our analysis revealed that the students perceived Slack as an easy-to-use communication tool with a low threshold of asking questions. The students also expressed high intentions to use Slack in the future. However, the students were worried of information overload in Slack, frustrated with decentralisation of communication tools in higher education, and cautious of using communication tools that are not officially supported by the university. The students’ interactions were assigned to three categories: practical, technical, and thesis-related. Analysis of these categories revealed that the students were able to explicate and solve issues in Slack, but the issues were only related to practical and technical problems, instead of actual Master’s thesis writing. The teacher perceived that Slack enhanced bi-directional communication with the students, but faced issues related to file management and user authentication. The results implicate that developing an alternative for Slack from educational premises could be more useful than a product that is not originally developed for pedagogical needs. Finally, we present recommendations that help educators to use Slack in their educational practices.
Similar content being viewed by others
Notes
SciPro - https://www.sciproprojects.com/buy/, retrieved 24. October, 2017
DMR reports, http://expandedramblings.com, retrieved 29. March, 2017
http://irc.netsplit.de/networks/top100.php retrieved 24.6.2017
References
Aghaee, N., Hansson, H., Tedre, M., Drougge, U. (2014). Learners’ perceptions on the structure and usefulness of e-resources for the thesis courses. European Journal of Open Distance and E-learning, 17(1), 154–171. https://doi.org/10.2478/eurodl-2014-0011.
Aghaee, N. (2015). Finding potential problems in the thesis process in higher education: analysis of e-mails to develop a support system. Education and Information Technologies, 20(1), 21–36. https://doi.org/10.1007/s10639-013-9262-z.
Aghaee, N., & Keller, C. (2016). ICT-supported peer interaction among learners in Bachelor’s and Master’s thesis courses. Computers & Education, 94, 276–297. https://doi.org/10.1016/j.compedu.2015.11.006.
Allen, E., & Seaman, C. (2007). Likert scales and data analyses. Quality Progress, 40(7), 64–65.
Bonett, D. G. (2002). Sample size requirements for testing and estimating coefficient alpha. Journal of Educational and Behavioral Statistics, 27(4), 335–340. https://doi.org/10.3102/10769986027004335.
Boone, H. N., & Boone, D. A. (2012). Analyzing likert data. Journal of Extension, 50(2).
Branon, R. F., & Essex, C. (2001). Synchronous and asynchronous communication tools in distance education. TechTrends, 45(1), 36–36. https://doi.org/10.1007/BF02763377.
Delyser, D. (2003). Teaching graduate students to write: a seminar for thesis and dissertation writers. Journal of Geography in Higher Education, 27(2), 169–181. https://doi.org/10.1080/03098260305676.
Gofine, M., & Clark, S. (2017). Integration of slack, a cloud-based team collaboration application, into research coordination. Journal of Innovation in Health Informatics, 24(2), 252–254.
Hrastinski, S. (2008). Asynchronous and synchronous e-learning. Educause Quarterly, 31 (4), 51–55. http://www.educause.edu/ero/article/asynchronous-and-synchronous-e-learning.
Hrastinski, S., Keller, C., Carlsson, S. A. (2010). Design exemplars for synchronous e-learning: a design theory approach. Computers & Education, 55(2), 652–662. https://doi.org/10.1016/j.compedu.2010.02.025. http://linkinghub.elsevier.com/retrieve/pii/S0360131510000680.
Huang, Y. M., Huang, Y. M., Huang, S. H., Lin, Y. T. (2012). A ubiquitous English vocabulary learning system: evidence of active/passive attitudes vs. usefulness/ease-of-use. Computers & Education, 58(1), 273–282. https://doi.org/10.1016/j.compedu.2011.08.008.
Huang, Y. M. (2017). Exploring students’ acceptance of team messaging services: the roles of social presence and motivation. British Journal of Educational Technology, 48(4), 1047–1061. https://doi.org/10.1111/bjet.12468.
Johnson, G. M. (2006). Synchronous and asynchronous text-based CMC in educational contexts: a review of recent research. TechTrends, 50(4), 46–53. https://doi.org/10.1007/s11528-006-0046-9.
Kim, J., Song, H., Luo, W. (2016). Broadening the understanding of social presence: implications and contributions to the mediated communication and online education. Computers in Human Behavior, 65, 672–679. https://doi.org/10.1016/j.chb.2016.07.009.
Lin, G. Y. (2004). Social presence questionnaire of online collaborative learning: development and validity. In 2004 annual proceedings - Chicago: volume #1. http://files.eric.ed.gov/fulltext/ED499961.pdf (pp. 588–591).
Lin, B., Zagalsky, A. E., Storey, M. A., Serebrenik, A. (2016). Why developers are slacking off: understanding how software teams use slack. In Proceedings of the 19th ACM conference on computer supported cooperative work and social computing companion - CSCW ’16 Companion. https://doi.org/10.1145/2818052.2869117 (pp. 333–336). New York: ACM Press.
Merriam, S. B. (2009). Qualitative research—a guide to design and implementation, 3rd edn. San Francisco: Jossey-Bass.
Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: a sourcebook. Beverly Hills: Sage Publications.
Moore, M. G. (1989). Editorial: three types of interaction. American Journal of Distance Education, 3(2), 1–7. https://doi.org/10.1080/08923648909526659.
Moore, M. G., & Kearsley, G. (2011). Distance education: a systems view of online learning, 3rd edn. Cengage Learning.
Murphy, E., Rodríguez-Manzanares, M. A., Barbour, M. (2011). Asynchronous and synchronous online teaching: perspectives of Canadian high school distance education teachers. British Journal of Educational Technology, 42(4), 583–591. https://doi.org/10.1111/j.1467-8535.2010.01112.x.
Oikarinen, J., & Reed, D. (1993). Internet relay chat protocol. https://tools.ietf.org/pdf/rfc1459.pdf.
Paltridge, B. (2002). Thesis and dissertation writing: an examination of published advice and actual practice. English for Specific Purposes, 21(2), 125–143. https://doi.org/10.1016/S0889-4906(00)00025-9.
Passig, D. (2013). Usage patterns of communication interfaces for social support among at-risk adolescents. Education and Information Technologies, 19(4), 781–804. https://doi.org/10.1007/s10639-013-9254-z.
Perkel, J. M. (2017). How scientists use Slack. Nature, 541, 123–124. https://doi.org/10.1038/541123a.
Picciano, A. G. (2002). Beyond student perceptions: issues of interaction, presence, and performance in an online course. Journal of Asynchronous learning networks, 6 (1), 21–40.
Portillo-Rodríguez, J., Vizcaíno, A., Piattini, M., Beecham, S. (2012). Tools used in global software engineering: a systematic mapping review. Information and Software Technology, 54(7), 663–685. https://doi.org/10.1016/j.infsof.2012.02.006.
Romiszowski, A., & Mason, R. (1996). Computer-Mediated Communication. In Handbook of research for educational communications and technology (pp. 397–431). http://urd.let.rug.nl/welling/cc/Romiszowsky-Mason-ComputerMediatedCommunication.pdf.
Stake, R. E. (2006). Multiple case study analysis. New York: The Guilford Press.
Straub, E. T. (2009). Understanding technology adoption: theory and future directions for informal learning. Review of Educational Research, 79(2), 625–649. https://doi.org/10.3102/0034654308325896.
Tu, C. h. (2002). The measurement of social presence in an online learning. International Journal on E-Learning, 1(2), 34–45.
Yin, R. K. (2012). A (very) brief resfresher on the case study method. In Applications of case study research (pp. 3–20).
Zhang, X., Meng, Y., Ordóñez de Pablos, P., Sun, Y. (2017). Learning analytics in collaborative learning supported by slack: from the perspective of engagement. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2017.08.012.
Acknowledgements
The authors would like to thank everyone who attended the Master’s thesis seminar course and especially the students who participated in the research.
Author information
Authors and Affiliations
Corresponding author
Additional information
Statements on open data, ethics, and conflict of interest
The anonymised survey results are available for non-commercial purposes. Requests should be e-mailed to the authors with a clear statement of how the data will be used. The discussions in Slack are not made available.
The research was conducted in adherence to the guidelines of the Finnish Advisory Board on Research Integrity 2012. Research permission was collected from the students who participated in the Master thesis seminar and the participation in the study was completely voluntary.
The researchers have no relationship with the Slack company. Research did not receive any external funding. The authors declare that they have no competing interests.
Rights and permissions
About this article
Cite this article
Tuhkala, A., Kärkkäinen, T. Using Slack for computer-mediated communication to support higher education students’ peer interactions during Master’s thesis seminar. Educ Inf Technol 23, 2379–2397 (2018). https://doi.org/10.1007/s10639-018-9722-6
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10639-018-9722-6