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Antecedents of attitude towards online mediation

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Abstract

While the majority of studies so far have examined the effectiveness and benefits of electronic settlement applications, this study explores factors that affect the adoption and use of online mediation services. To this end, structural equation modeling analysis was applied to data obtained from users and mediators involved in an online mediated dispute. Subject perceptions regarding an overall mediation system including information technology and a human mediator were assessed. The findings suggest that while perceived usefulness of the information system explains the variance in attitude towards online mediation, the perceived usefulness of the mediator does not shape this attitude. Thus, mediators are being conceptualized as external to the service and their characteristics do not affect attitudes towards online mediation services, nor the intention to adopt it. This phenomenon is explained using biases in attribution.

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Authors and Affiliations

  1. The College of Business and Economics, California State University, Fullerton, CA, 92831, USA

    Ofir Turel

  2. McMaster University, Hamilton, ON, Canada, L8S 4M4

    Yufei Yuan & Joe Rose

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  1. Ofir Turel
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  2. Yufei Yuan
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  3. Joe Rose
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Correspondence to Ofir Turel.

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Turel, O., Yuan, Y. & Rose, J. Antecedents of attitude towards online mediation. Group Decis Negot 16, 539–552 (2007). https://doi.org/10.1007/s10726-007-9085-7

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  • DOI: https://doi.org/10.1007/s10726-007-9085-7

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