When the World Health Organization declared COVID-19 a global pandemic, many hospitals implemented visitation restrictions to mitigate viral transmission,1 conserve personal protective equipment (PPE), and protect hospital staff from increased exposure risk. Families of critically ill patients were often not allowed to visit, though some hospitals made exceptions (e.g., at end of life).2 The lack of family presence disrupted the delivery of patient- and family-centered care (PFCC), which is integral in the intensive care unit (ICU).3 Families were not present to provide in-person emotional support for critically ill patients,4 attend ICU rounds,5 or share individual patient preferences, needs, and values with members of the healthcare team. The absence of family at the bedside made it more challenging for the healthcare team to keep families informed about patient progress, thereby rendering families less prepared to participate in shared decision-making, especially when changes in patient condition necessitated the re-evaluation of the patient’s goals of care.6,7,8,9,10 Restrictive visitation policies have been associated with mental health consequences for families (e.g., symptoms of acute stress disorder),11,12 delayed goals of care conversations,13 negative consequences for healthcare professionals (e.g., moral distress, compassion fatigue, and burnout with staff leaving leave their jobs),14,15,16 and other adverse outcomes (e.g., increased sepsis rates, decreased patient ratings of medical staff responsiveness, mistrust in healthcare team).17,18

Given the global pandemic continues with many unknown factors (e.g., variants of concern, and availability and effectiveness of vaccines and treatments), future outbreaks are expected, therefore evidence-informed guidance is needed for the development of hospital visitation policies. We embarked on a multiphase research program examining the impact of restricted visitation policies during COVID-19, starting during the first wave of the pandemic (May 2020), which included the following incremental phases:

  1. 1)

    environmental scan of Canadian hospital/ICU visitation policies to describe the extent of restricted visitation policies across Canada,2

  2. 2)

    scoping review of the literature and interviews with patients, families, and healthcare professionals to describe the impacts of restricted visitation policies and strategies to mitigate these impacts,19

  3. 3)

    modified Delphi consensus process to rate and rank key experiences and strategies (derived from phases 1 and 2 and leading to the formation of 36 evidence-informed experiences and 63 evidence-informed strategies) and to organize these experiences and strategies into consensus statements,20 and

  4. 4)

    national stakeholder meeting to refine (subject of this report) and subsequently re-rank identified consensus statements during the stakeholder meeting (modified Delphi consensus process round 3) and discuss implementation considerations (subject of this report).

To accelerate the adoption of evidence-informed consensus statements at the level of health systems, it is essential to understand the barriers to their implementation and the facilitators of their sustained uptake. The objective of this study was to engage stakeholders to 1) refine the presentation/wording/communication of consensus statements from our previous work2,19,20 to be more applicable and meaningful to the current issues experienced by ICU patients, families, and healthcare professionals; and 2) identify facilitators and barriers associated with the uptake of these consensus statements. The findings of this meeting will inform the refinement and implementation of these consensus statements to guide the creation of ICU visitation policies during the current and future pandemics.

Methods

Study design

We created consensus statements from 36 evidence-informed experiences (i.e., impacts on patients, families, healthcare professionals, and PFCC) and 63 evidence-informed strategies (i.e., ways to improve restricted visitation) identified during a modified Delphi process20 in the restricted visitation multiphase research program, and thematically analyzed these statements into 12 themes (Fig. 1). We emailed a meeting agenda with consensus statements to participants one week prior to the two half-day virtual meeting (held via Zoom videoconferencing [Zoom Video Communications, Inc., San Jose, CA, USA]).

Fig. 1
figure 1

Overview of research program and themes discussed during the national stakeholder meeting. Numbers (n) refer to the number of related items in each theme.

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Participants

Attendees included 45 individual stakeholders (patients, families, researchers, front-line critical care clinicians, decision-makers) who self-identified as being directly impacted by COVID-19 restricted visitation policies (Table 1). We purposively recruited participants from prior stages of the research program. This meeting received ethical approval from the University of Calgary’s Conjoint Health Research Ethics Board (REB20-0944). Participants provided informed consent prior to participating in the meeting. We reported this study in accordance with the Consolidated Criteria for Reporting Qualitative Research checklist (Electronic Supplementary Material [ESM] eTable 1).21

Table 1 Participant characteristics of National Stakeholder Meeting
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Meeting activities

The two half-day meetings included the final two rounds of the Delphi consensus process, which are presented elsewhere20 and two breakout sessions (described in ESM eAppendix 1). Participants were divided into six groups for day 1 and six different groups for day 2 (5 ± 1 participant per group). Where possible, groups included representatives from each key stakeholder group. Each group was assigned one research assistant trained in qualitative methods to facilitate the discussion and one notetaker to record observations. The aims of the meeting were for stakeholders to: 1) discuss and refine consensus statements created from the Delphi consensus process20 (ESM eAppendix 2) (day 1) and 2) discuss implementation of the consensus statements that included evidence-informed strategies to improve restricted visitation (i.e., themes 5–12, Fig. 1). Although stakeholder experiences (i.e., themes 1–4, Fig. 1) are relevant to the context of visitation policies, they are unlikely to inform policies and thus were not included (ESM eAppendix 3).

Data analysis

Each breakout session was audio-recorded, transcribed verbatim, reviewed for accuracy of transcription, deidentified, and imported into NVivo-12 (QSR International, Melbourne, Australia) for data organization and analysis. Data analysis incorporated both deductive (i.e., guided by predetermined objectives to understand implementation of the consensus statements) and data-driven inductive approach to coding. Five researchers (K. K., N. J., L. H., K. M., E. S.) conducted qualitative, thematic content analysis on the transcribed recordings, independently and in duplicate.22 The same researchers met regularly to discuss emerging themes, resolve discrepancies, and develop a list of codes. Coding discrepancies were resolved through discussion and, if necessary, reviewed by a third researcher (K. F.). The researchers kept an audit trail to track the evolving analysis and used a reflexive journal to enhance the study’s methodological rigor. Four of the five researchers then systematically applied the final list of codes to all transcripts.

Results

Considerations for refining and compiling consensus statements

Analysis from the day 1 discussions identified that consensus statements could be improved in three areas: 1) clarity, 2) accessibility, and 3) feasibility. Electronic Supplementary Material eTable 2 includes the original (from the modified Delphi process) and refined (from the stakeholder meeting) consensus statements. Final prioritized and refined recommendation consensus statements (from the stakeholder meeting) are included in Table 2.

Table 2 Prioritized and refined restricted visitation policy recommendations for implementation
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Clarity

Participants discussed several issues regarding the clarity of the proposed consensus statements. Exemplar quotations and select statements are included in ESM eTable 3. For example, participants were concerned about the ambiguity of the term “family” used in some of the consensus statements. Several participants suggested that “family” be more explicitly defined because it may affect who is permitted to visit (quotation 1 [Q1]). Moreover, participants felt that “family” should be considered distinct from “visitors” and proposed the use of the phrase “essential care partners” instead (Q2). Others also noted the ambiguity in using the word “children” in the consensus statements. Participants suggested ways to clarify the use of the word “children” in the statements, such as “children who are under the age of 16” (Q3) and making exceptions for specific situations (Q4). Lastly, participants agreed that it is important for a statement that included visitation at the end of life to clearly state “while the patient is lucid and able to interact” (Q5), based on their experiences of family only being able to visit after the patient was intubated or confused and delirious (Q6) and not being able to visit while a patient was lucid and not intubated.

Accessibility

Several participants identified that some consensus statements referred to information/personnel/devices that were not accessible to all stakeholders or ICUs (e.g., technology, Wi-Fi, personnel such as an ICU liaison or accessible infection and prevention control expert) (Q7, Q8). Participants recommended addressing these accessibility gaps by amending statements to be more inclusive. For example, one statement referred to using a website to communicate policies. Participants suggested that this statement should include multiple modes of information (e.g., website, pamphlet, notes, in-person) to improve accessibility to the most up-to-date hospital visitation policies (Q9). Moreover, participants suggested amending recommendations to include the word “accessible” such as accessible education information on “infection prevention and control standards” (Q10), accessible supports to debrief among healthcare professionals, and accessible technology literacy support for families and healthcare professionals (Q11).

Participants reworded consensus statements to accurately reflect inequitable access experiences and to use more inclusive language (Q12). Communication barriers between healthcare workers and patients/families or between patients and families (i.e., language, cognitive difficulties, delirium, hearing impairment, translation issues) were added to existing statements regarding the impact of PFCC during restricted visitation (Q13). Geographic considerations (i.e., quarantine for visitors), socioeconomic considerations (i.e., lack of portable devices, Wi-Fi, technical literacy), and cultural and spiritual considerations (i.e., end-of-life practices, ceremonies, familial relationships, last rites) were incorporated as inclusive considerations to consensus statements (Q14).

Feasibility

Time, physical space, coordination efforts, jurisdictional differences, and budgetary considerations were added to make statements more universally feasible since “depending on which hospital you’re at, the policies were different” (Q15). For example, participants agreed with one statement that policy changes should be communicated during regular working hours but added extra context that all staff should be informed about the change before the media (Q16). Participants also agreed that a designated “greeter” would be helpful, though not all agreed it would be feasible (Q17). One statement included designated outdoor spaces for physician-family interaction, which was not deemed feasible in the winter months or with increased healthcare professional workload (Q18). Some participants suggested wording to reflect variable COVID-19 experiences, patient volume in different geographical places, and evolving changes (Q19, Q20) to make statements more generalizable.

Facilitators and barriers

Participant discussions of implementation centered on the facilitators and barriers of consensus statements and how the consensus statements should be measured and monitored (Fig. 2).

Fig. 2
figure 2

Conceptual pathway of factors required for the implementation of consensus statements, which could improve communication, consistent application of visitation policies, and patient-and family-centered care (PFCC).

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Participants discussed several barriers to the implementation of consensus statements, many of which related to the dynamic pandemic circumstances. Exemplar quotations are listed in ESM eTable 4. These included consensus statement-related factors such as the number of (and length of) consensus statements (i.e., difficult to implement or communicate) (Q21) or their perceived lack of flexibility that would prevent them from being adapted to local contexts (Q22). Consensus statement-related factors also included external barriers such as changes to public health orders that affect the hospital visitation policy (Q23, Q24) and perceived lack of partnership between the government and hospital staff (Q25). Participants discussed several barriers at the individual level, which included individual values (i.e., healthcare professionals that do not follow the process), capacity (i.e., available time to check changes/e-mail), and emotions (e.g., fear, exhaustion). Participants shared their experience with “change fatigue”, which may affect the implementation of consensus statements (Q26). Participants also expressed that “The staff [are] tired, the administrators are tired because they have a hard time to find staff to take care of patients. So to ask them to implement something very complex, would probably just not work at this point” (Q27). One participant reflected that, at the beginning of the pandemic, fear for safety (i.e., of visitors, staff, and community) “was the motivating factor behind us putting really strict family visitation in” (Q28). Though, with the vast majority of the staff being vaccinated (i.e., facilitator), this fear has dissipated to some degree compared with at the beginning of the pandemic (Q29).

Participants discussed the factors that should be prioritized during strategy implementation. These were: 1) structure of the consensus statements (e.g., content, format), 2) process of implementing the consensus statements, and 3) who to engage in implementation. Participants reiterated that the consensus statements should be structured as “guiding principles rather than strict rules” (Q30). They should be clear, direct, and concise (Q31) and should be adaptable to the local context (Q32) or based on the COVID-19 burden in the region (Q33). Participants liked the idea of these consensus statements being available in different formats, but cautioned that all formats should be version-controlled with the same effective dates to ensure consistency of messaging. Participants agreed that providing rationale for why these consensus statements are being implemented is important for stakeholder buy-in (Q34).

Given the number of consensus statements, participants felt the process for implementing these statements should either involve prioritization of strategies (i.e., those with significant impact up front) or a tiered approach (i.e., a group of statements targeting different stakeholders) (Q35). Several participants liked the option for stakeholders to provide feedback on the consensus statements, with clear (i.e., who the feedback is going to) and meaningful (i.e., how their feedback is used) feedback avenues (Q36). Some participants suggested dissemination may include informing decision-makers, ICU unit managers, and critical care societies about the consensus statements or publishing consensus statements in traditional peer-reviewed publications (Q37). Participants agreed that public awareness of the consensus statement is important but felt that, like most successful campaigns, they should engage an expert in public relations. All participants agreed that multiple stakeholders should be engaged, including patients, families, local patient or family advisory councils, government, healthcare professionals, and critical care societies.

Participants suggested several ways to measure the effect of the implementation of these consensus statements. This should include both quantitative measures (e.g., family satisfaction, surveys but not virtual/in-person visits) and qualitative measures (e.g., asking different stakeholders about their awareness and perceived impact of the consensus statements) (Q38). Participants agreed that evaluation will reveal “which parts of these policies and the way they are implemented are most meaningful and important to keep moving forward, and which might actually not be a good use of resources” (Q39).

Discussion

We brought together nationally representative Canadian stakeholders affected by restricted visitation during the COVID-19 pandemic to refine and discuss evidence-informed consensus statements on restricted visitation policies. Stakeholders suggested improving clarity, accessibility, and equity of the statements and allowing consensus statements to be adapted to local context to improve cross-national uptake. Patients, families, and healthcare professionals recommended that effective implementation of consensus statements would require prioritization of strategies and broad dissemination to increase awareness, and that monitoring the impact and awareness of these strategies would act as means of further refinement.

With the onset of the COVID-19 pandemic, there were uncertainties surrounding the severity of COVID-19 and its transmission. Hospital visitation policy decisions were made with limited data, frequently changed in response to variation in the supply of PPE and as data emerged about COVID-19 infection rates and modes of transmission.23,24 Healthcare professionals or decision-makers reported experiencing “change fatigue” due to the reported frequent changes to COVID-19-related policies and procedures25,26 and distress when a patient’s family could not be present at the bedside at the end of life.27,28,29 Aligned with research showing that the COVID-19 pandemic affected the mental health of the general public and front-line healthcare professionals,30,31,32,33,34,35,36 we found that participants shared similar experiences including change fatigue and psychological and emotional distress. As such, final consensus statements should be succinct and engage multidisciplinary stakeholders, and their implementation should be minimally burdensome. The consensus statements should be flexible to the local context such as the design and staffing of each ICU (which may differ between hospitals)37 and the local burden of COVID-19.

The findings from this research program align with the “Policy Guidance for the Reintegration of Caregivers as Essential Care Partners” created by Healthcare Excellence Canada38 for healthcare institutions. The refined consensus statements in the current study share the same foundational principles, which include that caregivers are distinct from general visitors (stringently limited in visitation time) and should be considered “essential care partners” and that patients, families, and caregivers should have a voice in the adaptation of visitation policies. The current study includes additional strategies to improve communication of policy and policy changes to patients, families, and healthcare professionals; strategies for policy implementation and consistency; facilitation of in-person/virtual visitation; and criteria to consider if visitation restrictions are necessary. Results of the research program can provide a foundation to further guide restricted visitation policies for critically ill adult populations during future waves of COVID-19 or other infectious disease outbreaks. In addition to essential care partners being important for safety and patient outcomes, family presence at the bedside is important for the family to process the critical condition of their loved one before engaging in goals of care discussions.39 We will facilitate collaborative working groups with diverse nationwide representation of stakeholders to further refine and package these consensus statements into feasible and actionable evidence-informed recommendations with planned implementation of active dissemination strategies to local decision-makers and health ministers across Canada.

This study has several strengths. First, all steps of the research program engaged a diverse group of stakeholders from Canadian regions that experienced varying burdens of COVID-19 (i.e., from few cases [e.g., Northwest Territories] to the high incidence of COVID-19 and significant burden to ICU capacity [e.g., Alberta, Ontario]). The collective studies within the research program used multiple methodologies, which informed the statements evaluated by stakeholders. Our study also has limitations. First, this meeting united stakeholders from across Canada and the findings may not be generalizable to other contexts (i.e., care settings outside the ICU and outside Canada). Second, although all target stakeholder groups were represented, there were few patients and family members. Though a variety of decision-makers were invited to participate, only in-hospital leadership and not ministry/local public health officers attended the stakeholder meeting. Third, consensus statements were synthesized prior to vaccinations and only briefly discussed within the context of upcoming vaccination. Statements will need to be revised in the setting of the vaccination campaign as visitation policies may vary by vaccination status. Future work to refine the consensus statements should aim to include more patients, families, and health workers managing visitor presence (i.e., healthcare aides, spiritual care providers, unit clerks, social workers).

Conclusions

Prioritized, succinct, clear, flexible evidence-informed consensus statements are important to guide the creation of ICU visitation policies to maintain PFCC during a pandemic. Evidence-informed consensus statements should be developed by diverse stakeholders and be made available to all persons affected by restricted visitation policies to ensure their uptake during the current and future pandemics.