PaperBeyond the servicescape: The experience of place
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Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment
2024, Journal of Retailing and Consumer ServicesDestination foodscape: A stage for travelers' food experience
2019, Tourism ManagementCitation Excerpt :The article proceeds as follows. To elaborate destination foodscape and explore it within tourism, the theoretical framework presented builds on the discourses of ‘scapes’ (Bitner, 1992; Mossberg, 2007), service creation (Grönroos & Gummerus, 2014) and co-creation (Gummesson, Lusch, & Vargo, 2010) and adds a tourism journey perspective (Clarke & Schmidt, 1995; Norton & Pine, 2013). The review is multidisciplinary, founded on research conducted—not only in tourism and service marketing—but also in anthropology and folklore (Appadurai, 1996; Long, 2010), sociology (Winson, 2004), and philosophy (Dolphijn, 2004).
Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)
2019, International Journal of Hospitality ManagementCitation Excerpt :Although Bitner (1992) excluded the natural dimension from servicescape, a group of researchers acknowledged the role of the natural dimensions of servicescape (e.g., Arnould et al., 1998; Clarke and Schmidt, 1995; Schmidt and Sapsford, 1995). Clarke and Schmidt (1995), for example, investigated the “servuction system” or the service system of an invisible organization managing service in a blend of natural and artificial product with a service interface involving service providers and consumers. Results revealed consumer expectations of minimum interference of service providers while they are experiencing the history or the environment itself.
Sailing through marketing: A critical assessment of spatiality in marketing literature
2018, Journal of Business ResearchCitation Excerpt :This idea is illustrated, for example, by the tendency to appreciate the situatedness of a certain destination's “sense of place” (Campelo, 2015), or to understand markets and consumers in terms of distinct Nielsen market areas, each delimited by clear administrative boundaries. The work of Tuan has been hugely influential not only for scholars at the border between retail and consumer research (e.g. Clarke & Schmidt, 1995), but also for consumer behavior researchers aiming to investigate the implication of a “sense of place” on the processes of value attribution (see Papadopoulos, el Banna, Murphy, & Rojas-Méndez, 2011). A radically different attempt to describe the importance of geographical dimensions in marketing emphasizes the relevance of space (e.g. Watson, Pitt, Berthon, & Zinkhan, 2002; Veresiu et al. 2014).
Experiencing nature in animal-based tourism
2016, Journal of Outdoor Recreation and TourismNurtured and sorrowful: Positive and negative emotional appeals in early COVID-19 themed brand communications
2023, Communication and Society