Chapter 7 - Advice for Management Accountants in ERP Systems: Implementation, Use and Post-implementation Issues

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This chapter outlines ERP system implementation, use, and post-implementation in form of advices for management accountants. The advices offered to management accountants are multifaceted—part of the advice is business-related and part is concerning to the implemented software. This chapter explores further guidance for management accountants in organizations towards implementing and using ERP systems: Achieving a balance between using external consultants and internal members. In using the ERP system, try to empower others, improve data integrity, simplify processes, automate elements of internal control, etc. There needs to be a balance between using external consultants and internal people during the implementation. The importance of being aware of what the software can do and cannot do was emphasized. All the organizations we studied need to put in place more effective education, training, and support practices for the users of their ERP implementations. Alongside training, new performance standards and incentive programs need to be designed. Most of the organizations we studied appeared to expect that the standard improvements claimed for ERP systems over traditional systems had or would arise and that the organization would adjust to the new system in time.

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