Online question and answer sessions: How students support their own and other students' processes of inquiry in a text-based learning environment

https://doi.org/10.1016/j.iheduc.2021.100817Get rights and content
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Highlights

  • Online Q&A transcripts were analyzed within the Relationship of Inquiry framework.

  • Students supported both their own and other students' process of inquiry.

  • Students achieved metacognitive development through self- and co-regulation.

  • Q&As supported learning when working on STEM assignments.

Abstract

Online tutoring has been found to have a positive impact on student learning in STEM education. The aim of this study was to explore how and to what extent students supported their own and other students' processes of inquiry during online tutoring. More specifically, question and answer sessions (Q&As) were studied, and online tutoring transcripts were analyzed using the Relationship of Inquiry coding scheme adapted from the Community of Inquiry framework. The students interacted voluntarily with each other and with the teachers. The results show that the students supported both their own process of inquiry as well as other students' process of inquiry. Furthermore, the results indicate that students acquired metacognitive development through self- and co-regulation when they expressed teaching presence. Overall, we conclude that Q&As have the potential to support student learning when working on assignments in STEM education.

Keywords

Community of Inquiry
Metacognition
Online tutoring
Teaching presence
Transcript
analysis, Q&A.

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