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5 - Diversity, conflict, and their consequences

Published online by Cambridge University Press:  19 May 2010

By
Karen A. Jehn ,
Lindred L. Greer  and
Joyce Rupert
Edited by
Arthur P. Brief
Karen A. Jehn
Affiliation:
Professor of Social and Organizational Psychology, Leiden University Netherlands
Lindred L. Greer
Affiliation:
Leiden University
Joyce Rupert
Affiliation:
PhD student in Social and Organizational Psychology, Leiden University Netherlands
Arthur P. Brief
Affiliation:
University of Utah
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Summary

Introduction

In recent years, diversity has come to play a central role in organizational life, due to increased globalization, greater workforce diversity, and the increasing complexity of jobs (Williams and O'Reilly, 1998). Scholars have investigated the impact of diversity on organizational outcomes such as performance or satisfaction, but findings on these effects have been largely inconsistent (for reviews and meta-analyses see Jackson, Joshi, and Erhardt, 2003; Mannix and Neale, 2005; Stewart, 2006; Webber and Donahue, 2001; Williams and O'Reilly, 1998). To better understand how diversity impacts organizational groups, research began to examine the processes underlying the effects of diversity on performance (e.g., Jehn, Northcraft, and Neale, 1999; Pelled, Eisenhardt, and Xin, 1999). Conflict has arisen as a primary process in explaining the effects of diversity upon performance (cf. Williams and O'Reilly, 1998; Lau and Murnighan, 1998). This chapter reviews the literature relating diversity, conflict, and performance and then discusses the new directions the field is heading in.

We will begin by briefly reviewing the theory and findings on diversity's effect on group processes and performance. We will identify the trends found in these studies as well as identify areas of diversity research that have not received as much attention in recent reviews and meta-analyses. We will then expand on recent developments in the diversity field. Then, we will move to the conflict literature. We will describe the intra-group conflict literature as it now stands and then specify the new directions within that field.

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Diversity at Work , pp. 127 - 174
Publisher: Cambridge University Press
Print publication year: 2008

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