Overview
Access this book
Tax calculation will be finalised at checkout
Other ways to access
Table of contents (11 chapters)
Keywords
About this book
Reviews
Winner of Best Book Award for 2011 - Section on Public Administration Research (SPAR) of the American Society for Public Administration (ASPA).
'In this controversial but illuminating work, Alford has not only bitten off, but thoroughly chewed over and digested a critically important but widely ignored aspect of public management: the processes that government agencies rely on to engage the clients to whom they deliver services, and on whom they impose obligations.' - Mark Moore, Harvard Kennedy School, author of Creating Public Value
'Co-production has moved to the centre of debates about public service reform, and its importance is bound to rise.... John Alford's book is a masterly survey of the field, fusing history, evidence and analysis. He brings to the fore how fascinating, and difficult, co-production can be.' - Geoff Mulgan, Head of the Young Foundation, former head of Demos and adviser to PM Tony Blair, author of Good and Bad Power
Authors and Affiliations
About the author
Bibliographic Information
Book Title: Engaging Public Sector Clients
Book Subtitle: From Service-Delivery to Co-Production
Authors: John Alford
DOI: https://doi.org/10.1057/9780230235816
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Political & Intern. Studies Collection, Political Science and International Studies (R0)
Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2009
Hardcover ISBN: 978-0-230-22376-9Published: 08 April 2009
eBook ISBN: 978-0-230-23581-6Published: 08 April 2009
Edition Number: 1
Number of Pages: XIV, 261
Topics: Public Policy, Public Administration, Political Science, Management, Marketing, Landscape/Regional and Urban Planning