Abstract
When companies join the Global Leadership Network, they complete a selfassessment where they rank to what extent they engage stakeholders and define issues material to their business, how citizenship factors into their business strategies, and whether or not they are getting the kind of leadership needed to move their citizenship agenda forward. They also rate themselves along four, fundamental, blocking-and-tackling-type issues:
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Does the company employ its core management systems and processes to manage corporate citizenship?
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Are business units, managers, and employees responsible and accountable for economic, social, and environmental performance?
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Has the company built competencies and skill levels to manage citizenship effectively?
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Are there measures and evaluation processes to determine the effectiveness of citizenship in the company?
Faced with these kinds of questions, one manager pictured the way her company was handling the demands of corporate citizenship as a disintegrated array of programs, handled by corporate staff groups, and largely disconnected from one another (see Figure 10.1).
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Notes
For GE publishes an enumeration of these concerns and statistics, see “GE 2007 Citizenship Report—Investing in a Sustainable Future,” at www.ge.com.
In a 2002 public opinion poll, GE ...slipped, reported by Ronald Alsop in, “Scandal Filled Year Takes Toll on Firms’ Good Names,” The Wall Street Journal (February 12, 2003).
Interestingly, Corcoran insists that making money, reported by Nicola West-Jones in, “Top 10 and Counting ...How GE Became a Good Corporate Citizen and How You Can Too,” On Philanthropy (April 4, 2007).
On British Telecom see www.btplc.com; and Chris Tuppen, “From Focus on Environmental Compliance to Integrated Corporate Citizenship Program” (Boston College Center for Corporate Citizenship: The Voice of Corporate Citizenship, December 15, 2004).
Bradley Googins and Steven Rochlin, “Corporate Citizenship Top to Bottom: Vision Strategy and Execution,” in The Accountable Corporation Vol. 3: Corporate Social Responsibility, Marc J. Epstein and Kirk O. Hanson, eds. (Westport, CT: Praeger, 2006): 111–29.
McKinsey & Co., “Shaping the New Rules of Competition: UN Global Compact Participant Mirror.” (July, 2007).
For One company that continues to infuse its culture with corporate citizenship, see Novo Nordisk at www.novonordisk.com; quotations from James Rubin, Susanna Beranova, Majken Schultz, and Mary Jo Hatch, “Novo Nordisk: Focusing the Corporate Brand,” Darden Case No.: UVA-BC-0192 (October 11, 2006), SSRN: http://ssrn.com/abstract=907772.
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© 2007 Bradley K. Googins, Philip H. Mirvis, and Steven A. Rochlin
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Googins, B.K., Mirvis, P.H., Rochlin, S.A. (2007). Integrating Citizenship into the Business. In: Beyond Good Company. Palgrave Macmillan, New York. https://doi.org/10.1057/9780230609983_11
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DOI: https://doi.org/10.1057/9780230609983_11
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