Skip to main content
Log in

Antecedents and consequences of brand love

  • Original Article
  • Published:
Journal of Brand Management Aims and scope Submit manuscript

Abstract

This article focuses on a new consumer behavior and marketing concept: brand love. The primary purpose of the article is to identify the antecedent and consequences of brand love. On the basis of an extensive literature review, the article offers a series of research propositions to explicate the interrelationships between antecedents of brand love on the one hand, and brand love and its consequences on the other. A theoretical framework capturing the proposed relationships is also offered. The managerial implications of brand love for developing marketing strategy are discussed.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Figure 1

Similar content being viewed by others

References

  • Aaker, J.L . (1997) Dimensions of brand personality. Journal of Consumer Research XXXIV (August): 347–356.

    Google Scholar 

  • Aaker, J., Fournier, S. and Brasel, A.S. (2004) When good brands go bad. Journal of Consumer Research 31 (2): 1–16.

    Article  Google Scholar 

  • Albert, N., Merunka, D. and Valette-Florence, P. (2007) When consumers love their brands: Exploring the concept and its dimensions. Journal of Business Research 61 (10): 1062–1075.

    Article  Google Scholar 

  • Almedia, S.O. and Nique, W.M. (2005) Consumer delight: An attempt to comprehend the dimensions that compose the construct and its behavioral consequences. AMA Winter Educators’ Conference Proceedings 16: 36–43.

    Google Scholar 

  • Belk, R.W. (1984) Three scales to measure constructs related to materialism: Reliability, validity, and relationships to measures of happiness. In: T. Kinnear (ed.) Advances in Consumer Research, Vol. 11m Provo, UT: Association for Consumer Research, pp. 291–297.

    Google Scholar 

  • Belk, R.W. (1985) Materialism: Trait aspects of living in a material world. Journal of Consumer Research 12 (3): 265–280.

    Article  Google Scholar 

  • Berry, L. (2000) Cultivating service brand equity. Journal of the Academy of Marketing Science 28 (1): 129–137.

    Article  Google Scholar 

  • Brakus, J.J., Schmitt, B.H. and Zarantonello, L. (2009) Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing 73 (3): 52–68.

    Article  Google Scholar 

  • Burroughs, J.E. and Rindfleisch, A. (2002) Materialism and wellbeing: A conflicting values perspective. Journal of Consumer Research 29 (3): 348–370.

    Article  Google Scholar 

  • Campbell, C. (1987) The Romantic Ethic and He Spirit of Modern Capitalism. New York: Basil Blackwell.

    Google Scholar 

  • Carroll, B.A. and Ahuvia, A.C. (2006) Some antecedents and outcomes of brand love. Marketing Letter 17 (2): 79–89.

    Article  Google Scholar 

  • Fournier, S. (1998) Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research 24 (4): 343–373.

    Article  Google Scholar 

  • Hendrick, C. and Hendrick, S.S. (1989) Research on love: Does it measure up? Journal of Personality and Social Psychology 56 (5): 784–794.

    Article  Google Scholar 

  • Higgins, K.T. (1997) Coming of age: Despite growing pains, consumer satisfaction measurement continues to evolve. Marketing News 31 (October): 1–12.

    Google Scholar 

  • Holbrook, M. and Hirschman, E.C. (1982) Hedonic consumptions: Emerging concepts, methods & propositions. Journal of Marketing 46 (3): 92–101.

    Article  Google Scholar 

  • Holbrook, M. and Olney, T.J. (1995) Romanticism and wanderlust: An effect of personality on consumer preferences. Journal of Psychology and Marketing 12 (3): 207–222.

    Article  Google Scholar 

  • Holbrook, M.B. (1997) Romanticism, introspection and the roots of experiential consumption. Consumption, Markets and Culture 1 (2): 97–164.

    Article  Google Scholar 

  • Jones, T.O. and Sasser Jr, W.E. (1995) Why satisfied consumers defect. Harvard Business Review 73 (November/December): 88–99.

    Google Scholar 

  • Kenningham, T., Lerzan, A., Cooil, B. and Andreassen, T.W. (2008) Linking customer loyalty to growth. MIT Sloan Management Review (Summer): 51–57.

  • Kressmann, F., Sirgy, J., Herrmann, A., Huber, F., Huber, S. and Lee, D-J. (2006) Direct and indirect effects of self-image congruence on brand loyalty. Journal of Business Research 59 (9): 955–964.

    Article  Google Scholar 

  • Kumar, A. (1996) Consumer delight: Creating and maintaining competitive advantage. Doctoral Dissertation, Graduate Faculty, Indiana University.

  • Malhotra, N.K. (1988) Self concept and product choice: An integrated perspective. Journal of Economic Psychology 9 (1): 1–28.

    Article  Google Scholar 

  • Mano, H. and Oliver, R.L. (1993) Assessing the dimensionality and structure of consumption experience: Evaluation, feeling and satisfaction. Journal of Consumer Research 20 (3): 451–466.

    Article  Google Scholar 

  • Oliver, R.L. (1999) Whence consumer loyalty. Journal of Marketing 63 (Special Issue): 33–44.

    Article  Google Scholar 

  • Reichheld, F.F. (1996) The Loyalty Effect. Boston, MA: Harvard Business School Press.

    Google Scholar 

  • Richins, M.L. (1987) Media, materialism and human happiness. Advances in Consumer Research 14 (1): 352–356.

    Google Scholar 

  • Richins, M.L. and Dawson, S. (1992) A consumer values orientation for materialism and its measurement: Scale development and its validation. Journal of Consumer Research 19 (3): 303–316.

    Article  Google Scholar 

  • Shimp, T.A. and Madden, T.J. (1988) Consumer-object relations: A conceptual framework based analogously on Sternberg's triangular theory of love. Advances in Consumer Research 15: 163–168.

    Google Scholar 

  • Sirgy, M.J. (1986) Self-congruity: Toward a Theory of Personality and Cybernetics. Advances in Consumer Research Westport, CT:Praeger Publishers.

    Google Scholar 

  • Spearman, C. (1927) The Abilities of Man. New York: Macmillan.

    Google Scholar 

  • Sternberg, R.J. (1986) A triangular theory of love. Psychological Review 93 (2): 119–135.

    Article  Google Scholar 

  • Thomson, G.H. (1939) The Factorial Analysis of Human Ability. London: London University Press.

    Google Scholar 

  • Thomson, M., MacInnis, D.J. and Park, C.W. (2005) The ties that bind: Measuring the strength of consumers’ emotional attachments to brands. Journal of Consumer Psychology 15 (1): 77–91.

    Article  Google Scholar 

  • Thurstone, L.L. (1938) Primary Mental Abilities. Chicago, IL: University of Chicago Press.

    Google Scholar 

  • Urban, G. (2004) The emerging era of consumer advocacy. Sloan Management Review (Winter): 77–82.

  • Wang, J. and Wallendorf, M. (2004) The influence of materialism on product satisfaction. Advances in Consumer Research 31: 232–272.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Abdolreza Eshghi.

Additional information

3did his Masters in Business Administration from West Bengal University of Technology, India in 2005. He completed PhD in Marketing Management from ICFAI University Dehradun, India in 2012 and is engaged in teaching postgraduate marketing management in IBS-Hyderabad, India. His area of research is branding and experiential consumption.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Roy, S., Eshghi, A. & Sarkar, A. Antecedents and consequences of brand love. J Brand Manag 20, 325–332 (2013). https://doi.org/10.1057/bm.2012.24

Download citation

  • Received:

  • Revised:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1057/bm.2012.24

Keywords

Navigation