Expert Systems: A Service Industry Exigency
John Tieperman
(Is at the Department of Management and Marketing, College
of Administration and Business, Louisiana Technical University, Ruston,
USA.)
R. Anthony Inman
(Is at the Department of Management and Marketing,
College of Administration and Business, Louisiana Technical University,
Ruston, USA.)
Roger A. Pick
(Is at the Department of Management and Marketing, College
of Administration and Business, Louisiana Technical University, Ruston,
USA.)
592
Abstract
The highly competitive service sector of the economy is important and growing. Expert systems can provide a competitive edge for companies in the service sector. Reasoning from examples in health care, education, financial services, transport and marketing, argues that expert systems can preserve and distribute knowledge, enhance standardization, improve service and reduce costs.
Keywords
Citation
Tieperman, J., Inman, R.A. and Pick, R.A. (1994), "Expert Systems: A Service Industry Exigency", Industrial Management & Data Systems, Vol. 94 No. 1, pp. 09-12. https://doi.org/10.1108/02635579410053334
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited