Exploring Six Sigma and CI capability development: preliminary case study findings on management role

Aims to explore the Six Sigma methodology as a method for developing CI capability. More specifically, the focus is on the role of management in the improvement of processes. Any type of organizational improvement process requires visible leadership and effective management to be successful. In high‐performance organizations, in particular, in which the Six Sigma methodology is currently gaining ground, managers allocate resources to the improvement activities they regard as crucial for the organization's success. Six Sigma is an improvement methodology that aims to increase business performance through a solid and accurate business focus. As the adoption of the Six Sigma methodology is still at an early stage in Finnish business life, presents preliminary case study findings. The findings imply that managers should adopt and internalize the Six Sigma philosophy first to give sufficient support to the implementation process. Furthermore, additional attention should be paid to the development of measurement systems and real time reporting systems, which is initially a managerial responsibility.