Workplace incivility and knowledge hiding: a research agenda
Benchmarking: An International Journal
ISSN: 1463-5771
Article publication date: 18 February 2020
Issue publication date: 1 April 2020
Abstract
Purpose
Contemporary organizations report a sharp increase in the incidences of workplace incivility. The purpose of this paper is to capture the impact of workplace incivility on the victimized employee's knowledge-hiding behaviours. The paper proposes that the victim will hide knowledge by playing dumb, evasive hiding and rationalized hiding behaviour.
Design/methodology/approach
The paper first focusses on a review of literature on workplace incivility and summarizes the findings through a conceptual review model. Subsequently, the paper puts forth a conceptual model depicting the relationship of incivility with knowledge hiding.
Findings
Drawing from the affective events theory, the paper demonstrates that incivility will arouse negative emotions in the victim, enticing the individual to respond by engaging in knowledge hiding. It establishes knowledge hiding to be more than just a consequence of reciprocal exchange relationships. The authors also propose this positive relationship to vary with gender.
Originality/value
The paper draws attention towards the counterproductive knowledge behaviours that can be stirred as a result of negative emotional experiences. It explores the employee’s response to an active form of workplace mistreatment, workplace incivility. It advocates the need to check uncivil and disrespectful behaviours in the organization so as to build a healthy work environment.
Keywords
Citation
Irum, A., Ghosh, K. and Pandey, A. (2020), "Workplace incivility and knowledge hiding: a research agenda", Benchmarking: An International Journal, Vol. 27 No. 3, pp. 958-980. https://doi.org/10.1108/BIJ-05-2019-0213
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited