Patient Satisfaction: An Attribute or Indicator of Quality Care?
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 February 1988
Abstract
Systematic measurement of patient satisfaction is rather seldom included in routine quality assurance programmes. The dilemma of the professional (i.e. the doctor) prescribing unilaterally what is good for the patient and the patient having some say in such prescriptions is explored. It is concluded that the patient has such rights and is in a position to express satisfaction or dissatisfaction with the quality of health care provided.
Keywords
Citation
Vuori, H. (1988), "Patient Satisfaction: An Attribute or Indicator of Quality Care?", International Journal of Health Care Quality Assurance, Vol. 1 No. 2, pp. 29-32. https://doi.org/10.1108/eb006071
Publisher
:MCB UP Ltd
Copyright © 1988, MCB UP Limited