The Effects of Computer Location on End‐user Satisfaction
Abstract
The question of the location of computers, i.e. whether to have a centralised or decentralised processing system, is of particular concern to managers. A study carried out to measure the impact of computer location on user satisfaction shows that overall satisfaction with computer systems is greatly affected by user expectations, the number of systems and minicomputers. Microcomputers and central processing have a lesser effect on overall satisfaction. This means that additional variables do not contribute significantly to the overall satisfaction of the computer system. The implications of the study are discussed.
Keywords
Citation
Rushinek, A. and Rushinek, S. (1986), "The Effects of Computer Location on End‐user Satisfaction", Industrial Management & Data Systems, Vol. 86 No. 11/12, pp. 3-7. https://doi.org/10.1108/eb057457
Publisher
:MCB UP Ltd
Copyright © 1986, MCB UP Limited