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Consequences of abusive supervision on Indian service sector professionals: a PLS-SEM-based approach

Shalini Srivastava (Department of Organizational Behaviour and Human Resource Management, Jaipuria Institute of Management Noida, Noida, India)
Sajeet Pradhan (Department of Organizational Behaviour and Human Resource Management, Indian Institute of Management Tiruchirappalli, Tiruchirappalli, India)
Lata Bajpai Singh (Department of Rural Management, Babasaheb Bhimrao Ambedkar University, Lucknow, India)
Poornima Madan (Department of Organizational Behaviour and Human Resource Management, Lloyd Business School, Noida, India)

International Journal of Conflict Management

ISSN: 1044-4068

Article publication date: 31 March 2022

Issue publication date: 24 June 2022

660

Abstract

Purpose

The present study aims to investigate the direct and indirect relationship between abusive supervision (AS) and employees’ intention to quit (ITQ) and employee misconduct (EM). Though the direct relationship was investigated in past studies; however, the indirect effect of the said relationships via workplace ostracism (WO) and the interaction effect of resilience on the direct relationship based on the conservation of resource theory and social exchange theory were hardly explored.

Design/methodology/approach

The data was collected through a cross-sectional survey using standardized measures. In the current study, the responses from 575 respondents were analysed using partial least squares structural equation modeling to test the hypotheses.

Findings

The study’s findings stressed that AS positively affects an employee’s ITQ and EM. WO was found to be a significant mediator and resilience as a significant moderator for AS, ITQ and EM relationships.

Originality/value

The study is one of the few studies in the Indian context linking AS to ITQ and EM in the presence of WO as a mediator and resilience as a moderator.

Keywords

Citation

Srivastava, S., Pradhan, S., Singh, L.B. and Madan, P. (2022), "Consequences of abusive supervision on Indian service sector professionals: a PLS-SEM-based approach", International Journal of Conflict Management, Vol. 33 No. 4, pp. 613-636. https://doi.org/10.1108/IJCMA-07-2021-0112

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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