How info-firms use big data to target customers
ISSN: 0275-6668
Article publication date: 30 October 2018
Issue publication date: 20 November 2018
Abstract
Purpose
The purpose of this paper is to review and assess the different strategies that what we call Info-firms can deploy in the markets that they serve. In many markets, a firm’s competitive advantage is derived from its information position. Firms that actively and extensively collect customer information may develop a number of strategies to increase their competitiveness. We refer to such firms as info-firms – for some firms, this is all that they do: collect and sell data about consumers. Info-firms can target either customers or other firms, and they target either existing or adjacent markets. A 2 × 2 matrix characterizing strategies is introduced. Some strategies are known, but their effects are more pronounced on online markets because of the overwhelming amount of data available, while other strategies that are discussed are new. The strategies that info-firms develop and use change the dynamics in value chains substantially. The strategies adopted affect the market and value chain dynamics and determine which parties in the market are likely to benefit (most).
Design/methodology/approach
This is a conceptual paper.
Findings
The strategies that info-firms develop and use change their dynamics in value chains substantially. Some strategies are known, but their effects are more pronounced on online markets because of the overwhelming amount of data available, while other strategies are new.
Research limitations/implications
Drawing on an economic theory, an evaluation of the strategies that info-firms develop is offered, identifying which parties stands to gain the most.
Practical implications
The effects of the use of strategies used by info-firms have been largely overlooked, and yet, strategies adopted affect the market and value chain dynamics and determine which parties in a market are likely to benefit (most).
Originality/value
The classification of strategies that info-firms can develop, and the likely effects on the market dynamics and economic prospects of different market players has not been discussed in the literature so far. A comprehensive and novel perspective is offered.
Keywords
Citation
Dolfsma, W. and Van der Eijk, R. (2018), "How info-firms use big data to target customers", Journal of Business Strategy, Vol. 39 No. 6, pp. 50-55. https://doi.org/10.1108/JBS-11-2016-0132
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited