A dual-system approach to understanding “generation Y” decision making
Abstract
Purpose
We do not yet have a good understanding of how generation Y makes decisions. Since this segment will soon wield greater influence in the market place, the purpose of this paper is to carry out an exploratory analysis and develop a framework on generation Y decision making.
Design/methodology/approach
The dual-system approach states that individuals use a heuristic-based process (system 1) and/or an analytic-based process (system 2) to make decisions. Evidence from six focus group discussions with generation Y is integrated with this approach.
Findings
Generation Y has an active heuristic-based system 1. However, they tend not to evaluate options on their own, i.e. system 2 is “lazy”. Instead, friends, family and digital media play the role of a “proxy” system 2.
Research limitations/implications
A limitation is that the study uses data from a small sample of individuals in one country and uses only one methodological approach.
Practical implications
Digital media is a vital component of the analytical “proxy” system 2. Therefore, reallocating advertising efforts from traditional media to digital media is perhaps one reason for declining differentiation between brands. Brands that compete on tangible attributes should target individuals designated as “product experts” by their friends.
Originality/value
The study identifies different factors and the role they play in influencing generation Y's decisions. The paper has important implications for academics and marketers interested in understanding how generation Y makes decisions.
Keywords
Acknowledgements
The authors would like to thank Mudra Institute of Communication, Ahmedabad (MICA), India for funding the study and Dr Nagesh Rao, President and Director, MICA and Dr Saumya Pant, Adjunct Professor, MICA for their help and support in the data collection process. The authors would also like to thank Dr Don Schultz, Professor-in-Emeritus, Medill School, Northwestern University, for his insights and guidance.
Citation
Viswanathan, V. and Jain, V. (2013), "A dual-system approach to understanding “generation Y” decision making", Journal of Consumer Marketing, Vol. 30 No. 6, pp. 484-492. https://doi.org/10.1108/JCM-07-2013-0649
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited