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Corporate social responsibility in marketing: a review of the state-of-the-art literature

Anirban Chakraborty (Indian Institute of Management Lucknow, Lucknow, India)
Ankur Jha (Indian Institute of Management Lucknow, Lucknow, India)

Journal of Social Marketing

ISSN: 2042-6763

Article publication date: 1 October 2019

Issue publication date: 18 October 2019

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Abstract

Purpose

The purpose of the study is to understand the evolution of the state-of-the-art of corporate social responsibility (CSR) research in the domain of marketing.

Design/methodology/approach

The top-ranked journals in the domain of marketing have been chosen for the purpose of this study, and the papers related to CSR concept published in those journals between 1930 and 2018 have been reviewed. A lucid framework has been used to structure the reviewing process.

Findings

The study finds that the CSR concept in marketing context has become more complex, its dimensions have evolved and increased in number, affecting diverse stakeholders leading to different outcomes.

Research limitations/implications

A simple model is proposed to understand the amalgamation of CSR concept in marketing literature. The study also highlights extant gaps in the literature and suggests the directions for future research.

Practical implications

The notion of CSR goes beyond the economic and regulatory obligation of the firm. Hence, for it to be duly implemented, practitioners must have a holistic understanding of this multi-faceted construct. This paper examines the changing role of CSR in the context of marketing over a period of almost a century. It thereby helps marketers to understand and visualize their changing responsibility toward the society at large and thereby co-create a sustainable relationship with all the stakeholders. The study provides both tactical and strategic pointers to practitioners.

Social implications

The study draws upon extant literature and documents the positive impact of CSR on marketing variables and thereby gives a compelling reason to the marketers to be socially responsible. Compilation of persuasive evidence would encourage the adoption of CSR concepts by the marketers. This would elicit a more socially responsible action which will have a positive impact on the society that the marketer serves.

Originality/value

This is an in-depth study depicting the journey of CSR construct in marketing literature and provides a holistic understanding of the construct in the context of marketing.

Keywords

Citation

Chakraborty, A. and Jha, A. (2019), "Corporate social responsibility in marketing: a review of the state-of-the-art literature", Journal of Social Marketing, Vol. 9 No. 4, pp. 418-446. https://doi.org/10.1108/JSOCM-01-2019-0005

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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