The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention: A PLS-SEM approach
Journal of Organizational Effectiveness: People and Performance
ISSN: 2051-6614
Article publication date: 1 September 2017
Issue publication date: 15 September 2017
Abstract
Purpose
The purpose of this paper is to explore the role of training satisfaction as a predictor of organisational citizenship behaviour (OCB) and turnover intention. The study further examines the mediating role of OCB between training satisfaction and turnover intention.
Design/methodology/approach
Data were collected from 409 Malaysian oil and gas (O&G) sector employees. Partial least squares structural equation modelling (PLS-SEM) was used to test the hypotheses in the research model using SmartPLS 3.0.
Findings
This study highlights the significant positive impact of training satisfaction on OCB and the negative effect on turnover intention. Contrary to expectations, OCB proved to be neither a predictor of turnover intention nor a mediator in the model.
Practical implications
Although the main aim of this study was to test the theoretically driven hypotheses, the findings have a number of valuable implications for organisations. This study suggests that O&G organisations should focus on increasing employee satisfaction with training to maximise desired workplace attitudes and behaviours.
Originality/value
This is the first study to explore the causal links between training satisfaction, OCB and turnover intention. Although it has been observed in the past that training does not directly influence turnover intention, the present study indicates that training satisfaction significantly influences turnover intention. Further, this study unexpectedly found no direct relationship between OCB and turnover intention. Also, OCB was not a significant mediator in the present study. These unexpected findings open new avenues for future research, thus representing an important contribution of the present study.
Keywords
Citation
Memon, M.A., Sallaeh, R., Baharom, M.N.R., Md Nordin, S. and Ting, H. (2017), "The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention: A PLS-SEM approach", Journal of Organizational Effectiveness: People and Performance, Vol. 4 No. 3, pp. 267-290. https://doi.org/10.1108/JOEPP-03-2017-0025
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited