Published online Dec 31, 2011.
https://doi.org/10.11111/jkana.2011.17.4.423
A study on Burnout, Emotional labor, and Self-efficacy in Nurses
Abstract
Purpose
This study was conducted to investigate the relationship of burn out, emotional labor and self-efficacy in nurses, and to identify predictors of burnout.
Method
The participants were 268 nurses working in C university hospital in G city. Data were collected from May 1 to May 31, 2010, and analyzed using SPSS/WIN 12.0.
Results
The mean score per item for burnout was 3.13, the mean emotional labor score was 3.15, and the mean of self-efficacy score was 3.42. Burnout showed negative correlation with self-efficacy (r=-.339, p=.000), and showed positive correlation with emotional labor (r=.511, p=.000). Variables that predicted burnout were emotional labor, self-efficacy, gender, number of assigned patient per duty (37.8%).
Conclusion
The findings of this study indicate a need to develop programs for nurses to increase self-efficacy and to control the emotion, and the need for further studies to examine causal relationship among burn out, emotional labor and self-efficacy.
Table 1
Characteristics of Participants (N=268)
Table 2
Level of Burnout, Emotional Labor, Self-Efficacy for the Nurse (N=268)
Table 3
Difference of Burnout, Emotional labor, Self-efficacy by General Characteristics (N=268)
Table 4
Correlation among Burnout, Emotional labor and Self-Efficacy (N=268)
Table 5
Factor Influencing Burnout in Nurses (N=268)
References
-
Bandura EA. Self-efficacy mechanism in human agency. Am Psychol 1982;37:122–147.
-
-
Bong YS, So HS, You HS. A study on the relationship between job stress, self-efficacy and job satisfaction in nurses. J Korean Acad Nurs Adm 2009;15(3):425–433.
-
-
Byun DS, Yom YH. Factors affecting the burnout of clinical nurses. J Korean Acad Nurs Adm 2009;15(3):444–454.
-
-
Han JH. In: A study on the impact of the emotional labor on burnout of service employees. Busan: Pukyoung National University; 2008.Unpublished master's thesis.
-
-
Hochschild AR. Emotional work, feeling rules and social structure. Am J Sociol 1979;85(3):551–575.
-
-
Hyun SI. In: Emotional labor, emotional competence and customer-orientation in hospital nurses. Seoul: Yonsei University; 2008.Unpublished master's thesis.
-
-
Jang SJ. In: Relationship between experience of patient's violent behaviors and burnout of psychiatric nurses. Seoul: Seoul National University; 2004.Unpublished master's thesis.
-
-
Kang HA. Change of nursing profession labor. Econ Soc 2002;55(3):142–168.
-
-
Kim HK, Ji HS, Ryu EK, Lee HJ, Yun SE, Jeon MK, Kim HJ. Factors influencing on burnout of the nurses in hospitals. Clin Nurs Res 2005;10(2):7–18.
-
-
Kim IS. The Role of self-efficacy and social support in the relationship between emotional labor and burnout, turn over intention among hospital nurses. J Korean Acad Nurs Adm 2009;15(4):515–526.
-
-
Kim YO. A study of factors predicting burnout in hospital staff nurses. J Korean Acad Adult Nurs 2002;14(4):591–601.
-
-
Kim MJ. Effects if the hotel employee's emotional labor upon the job-related attitudes. J Tourism Sci 1998;21(2):129–132.
-
-
Kwon EJ, Cha SK, Shin YS, Kim KY, Lee BY, Ahn SY, Jang HS, Kim DH. The degrees of emotional labor and the its related factors among clinical nurses. J Korean Clin Nurs Res 2009;15(2):23–35.
-
-
Lee BS, Kang SR, Kim HO. Experience of job satisfaction in clinical nurses: application of focus group methodology. J Korean Acad Nurs Adm 2007;37(1):114–124.
-
-
Lee SN. In: Relation of among Labor, burnout and job involvement of nurses. Seoul: Hanyang University; 2010.Unpublished master's thesis.
-
-
Moon YS, Han SJ. Impact of self-efficacy and nursing professionalism on organizational commitment in nurses. J Korean Acad Soc Nurs Educ 2011;17(1):72–79.
-
-
Morris JA, Feldman OC. The dimensions, antecedents and consequences of emotional labor. Acad Manage Rev 1996;21(4):986–1010.
-
-
Oh KS. In: Nursing concept guidebook. Seoul: Yonsei University; 1993.
-
-
Oh MS. In: The burnout and coping type if ICU nurses and nurses working in the general ward. Seoul: Ewha Womans University; 2005.Unpublished master's thesis.
-
-
Park CS. Factors influencing on burnout experience in working nurses at hospital. Korean J Women Health Nurs 2002;8(4):550–558.
-
-
Park HJ. Emotional labor, emotional expression and burnout of clinical nurses. J Korean Acad Nurs Adm 2009;15(2):225–232.
-
-
Park IA. In: The effect of Nurses' personality, emotional labor on job attitude. Seoul: Hanyang University; 2008.Unpublished master's thesis.
-
-
Pines AM, Aronson E, Kafry D. In: Burnout from tedium to personal growth. New York: A Division of Macmilian Publishing Co; 1998.
-
-
Peek EH. In: A study of the correlation between burnout and job satisfaction levels among nurses. Seoul: Yonsei University; 1983.
-
-
Ryan MA. Professional survival. Superv Nurse 1981 Feb;12(2):16–17.
-
-
Seo MJ. In: Burnout and coping type of oncology nurse. Seoul: Yonsei University; 2001.Unpublished master's thesis.
-
-
Sherer M, Maddux JE, Mercandante B, Prentice-Dunn S, Jacobs B, Rogers RW. The self-efficacy scale: construction & validation. Psychol Rep 1982;51:663–671.
-
-
Virginia E, Susan E. Improving self efficacy in nursing research. Clin Nurse Spec 1996;10(2):83–87.
-