Open Access, Peer-reviewed
pISSN 1225-9330
eISSN 2288-4955
    J Korean Acad Nurs Adm. 2014 Jun;20(3):322-331. Korean.
    Published online Jun 30, 2014.
    https://doi.org/10.11111/jkana.2014.20.3.322
    Copyright © 2014 Korean Academy of Nursing Administration
    Original Article

    Influential Factors Related to Job Satisfaction in Hospice Nurses: Focus on Emotional Labor and Burnout

    BokYae Chung,1 and Ji-Young Han2
      • 1College of Nursing, Kyungpook National University, Korea.
      • 2Department of Nursing, Silla University, Korea.
    • Corresponding author: Han, Ji-Young. Department of Nursing, Silla University, San 1-1 Gwaebop-dong, Sasang-gu, Busan 617-736, Korea. Tel: +82-51-999-5872, Fax: +82-51-999-5176, Email: hanjy@silla.ac.kr
    Received April 10, 2014; Revised May 20, 2014; Accepted June 09, 2014.

    This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

    Abstract

    Purpose

    The purpose of this study was to identify factors influencing job satisfaction in hospice nurses. The focus was on emotional labor and burnout.

    Methods

    Between September 30 and October 18, 2013, hospice nurses (n=63) in 5 hospitals in 4 cities completed measures of emotional labor, burnout, and job satisfaction. Data were collected using questionnaires and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple regression with the SPSS/Win 21.0 program.

    Results

    The mean score per item for emotional labor was 3.0, the mean of burnout score was 2.7, and the mean job satisfaction score was 3.4. Emotional labor showed a positive correlation with burnout (r=.61), and a negative correlation with job satisfaction (r=-.52). Burnout showed a negative correlation with job satisfaction (r=-.64). The factors influencing job satisfaction were burnout (β=-.65, p<.001) and clinical experience (β=.25, p=.007). Burnout and clinical experience explained 57.0% of the variance in hospice nurses' job satisfaction.

    Conclusion

    The findings of this study indicate a need to develop strategies to prevent burnout and control emotional labor in order to increase job satisfaction for hospice nurses.

    Keywords
    Hospice nurse; Emotional labor; Burnout; Job satisfaction

    Tables

    Table 1
    General Characteristics of Participants (N=63)

    Table 2
    Mean Scores for Emotional Labor, Burnout, and Job Satisfaction (N=63)

    Table 3
    Differences in Variables according to General Characteristics (N=61)

    Table 4
    Correlations among Emotional Labor, Burnout and Job Satisfaction (N=63)

    Table 5
    Factors Influencing Satisfaction (N=63)

    References

      1. Jun YJ, Kim IA, Han KS, Lim JY. The effects of empowerment on job satisfaction-focusing on followership style. J Korean Acad Nurs Adm 2005;11(1):23–31.
      1. Kim CH, Yang SS, Kim YJ, Son YJ, You MA, Song JE. A structural equation model of nurses turnover intention. J Korean Acad Nurs Adm 2009;15(4):550–562.
      1. Lee KJ, Lee E. The relationship of emotional labor, empowerment, job burnout and turnover intention of clinical nurses. Korean J Occup Health Nurs 2011;20(2):130–142.
        http://dx.doi.org/10.5807/kjohn.2011.20.2.130.
      1. Wi SM, Yi YJ. Influence of emotional labor on job satisfaction, intent to leave, and nursing performance of clinical nurses. J Korean Acad Nurs Adm 2012;18(3):310–319.
      1. Schaffer M, Norlander L. In: Being present: A nurse's resource for end-of-life communication. Indianapolis, In: Sigma Theta Tau International; 2009. pp. 246.
      1. Byun DS, Yom YH. Factors affecting the burnout of clinical nurses - Focused on emotional labor. J Korean Acad Nurs Adm 2009;15(3):444–454.
      1. Morris JA, Feldman DC. The dimensions, antecedents, and consequences of emotional labor. Acad Manag Rev 1996;21(4):986–1010.
        http://dx.doi.org/10.5465/AMR.1996.9704071861.
      1. Lee KH, Song JS. The effect of emotional intelligence on self-efficacy and job stress of nurses-Mediating role of self efficacy-. J Korean Acad Nurs Adm 2010;16(1):17–25.
      1. Gray B. The emotional labour of nursing-defining and managing emotions in nursing work. Nurse Educ Today 2009;29(2):168–175.
        http://dx.doi.org/10.1016/j.nedt.2008.08.003.
      1. Kim IS. The role of self-efficacy and social support in the relationship between emotional labor and burnout, turnover intention among hospital nurses. J Korean Acad Nurs Adm 2009;15(4):515–525.
      1. Kim HJ, Gu JI, Byun JH, Kim SM, Choi HS. Nurse's experience of changing role in the hospice unit of medical ward. Korean J Hosp Palliat Care 2008;11(1):30–41.
      1. Maslach C, Goldberg J. Prevention of burnout: New perspectives. Appl Prev Psychol 1998;7(1):63–74.
        http://dx.doi.org/10.1016/S0962-1849(98)80022-X.
      1. Malakh-Pines A, Aronson E, Kafry D. In: Burnout: From tedium to personal growth. New York: A Division of Macmillian Publishing Co. Inc.; 1981. pp. 202-222.
      1. Lavandero R. Nurse burnout: What can we learn? J Nurs Adm 1981;11(11-12):17–23.
      1. Kim HK, Ji HS, Ryu EK, Lee HJ, Yun SE, Jeon MK, et al. Factors influencing on burnout of the nurses in hospitals. Clin Nurs Res 2004;10(2):7–18.
      1. Pereira SM, Fonseca AM, Carvlalho AS. Burnout in palliative care: A systematic review. Nurs Ethics 2011;18(3):317–326.
        http://dx.doi.org/10.1177/0969733011398092.
      1. Park MS, Yu YS. Burden, job satisfaction, and quality of life of nurses caring for cancer patients. Korean J Hosp Palliat Care 2005;8(1):8–17.
      1. Han HS. In: Role accomplishment and job satisfaction of hospice nurse[master's thesis]. Seoul: Ewha Womans University; 2008.
      1. Yang YK. A study on burnout, emotional labor, and self-efficacy in nurses. J Korean Acad Nurs Adm 2011;17(4):423–431.
      1. Baik DW, Yom YH. Effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses. J Korean Acad Nurs Adm 2012;18(3):271–280.
      1. Kim MJ. Effects of the hotel employee's emotional labor upon the job-related attitudes. J Tourism Sci 1998;21(2):129–141.
      1. Ryan MA. Professional survival. Superv Nurse 1981;12(2):16–17.
      1. Peek EH. In: A study of the correlation between burnout and job satisfaction levels among nurses [master's thesis]. Seoul: Yonsei University; 1983.
      1. Slavitt DB, Stamps PL, Piedmont EB, Hasse AM. Nurse's satisfaction with their work situation. Nurs Res 1978;27(2):114–120.
      1. Faul F, Erdfelder E, Buchner A, Lang AG. Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behav Res Methods 2009;41(4):1149–1160.
      1. Kim SP. Emotional labor: Control mechanisms, employee's psychological responses, methodological issues. J Ind Econ Bus 2000;13(4):195–214.
      1. Park HJ. Emotional labor, emotional expression and burnout of clinical nurses. J Korean Acad Nurs Adm 2009;15(2):225–232.
      1. Yom YH. Analysis of Burnout and job satisfaction among nurses based on the job demand-resource model. J Korean Acad Nurs 2013;43(1):114–122.
        http://dx.doi.org/10.4040/jkan.2013.43.1.114.
    Cited by
    Crossref 17
    Google Scholar 
    MeSH Terms
    Analysis of Variance
    Hospices*
    Job Satisfaction*
    Surveys and Questionnaires
    Metrics
    Share
    Tables
    slide
    slide
    slide
    slide
    slide

    1 / 5

    PERMALINK