Morgan G. Ames
Joseph 'Jofish' Kaye
ABSTRACT
In this paper, we explore the benefits of videochat for families and the corresponding work that home users engage in to make a video call run smoothly. We explore the varieties of social work required, including coordination work, presentation work, behavioral work, and scaffolding work, as well as the technical work necessary. We outline the benefits families enjoy for doing this work and discuss the ways in which families use videochat to reinforce their identity as a family and reinforce their family values, in effect making - as in creating - love. We conclude with recommendations for improving videochat and for designing with family values in mind more generally.
- Bly, S.A., Harrison, S.R., and Irwin, S. Media spaces: bringing people together in a video, audio, and computing environment. CACM 36, 1 (1993), 28--46. Google Scholar
Digital Library
- Brown, B., Taylor, A., Izadi, S., Sellen, A., Kaye, J., and Eardley, R. Locating Family Values: A Field Trial of the Whereabouts Clock. In UbiComp 2007: Ubiquitous Computing. 2007, 354--371. Google ScholarDigital Library
- Bruner, J. Child's Talk: Learning to Use Language. W.W. Norton & Co., 1985.Google Scholar
- Brush, A.B., Inkpen, K.M., and Tee, K. SPARCS: exploring sharing suggestions to enhance family connectedness. Proc. CSCW'08, ACM (2008), 629--638. Google ScholarDigital Library
- Cockton, G. Designing worth is worth designing. Proc. NordiCHI'06, ACM (2006), 165--174. Google ScholarDigital Library
- Cowan, R.S. More Work For Mother: The Ironies Of Household Technology From The Open Hearth To The Microwave. Basic Books, 1985.Google Scholar
- Dantec, C.A.L., Poole, E.S., and Wyche, S.P. Values as lived experience: evolving value sensitive design in support of value discovery. Proc. CHI'09, ACM (2009), 1141--1150. Google ScholarDigital Library
- Dourish, P. and Bly, S. Portholes: supporting awareness in a distributed work group. Proc. CHI'92, ACM (1992), 541--547. Google ScholarDigital Library
- Dourish, P., Grinter, E., Flor, J.D.D.L., and Joseph, M. Security in the wild: user strategies for managing security as an everyday, practical problem. Personal Ubiquitous Comput. 8, 6 (2004), 391--401. Google ScholarCross Ref
- Fish, R.S., Kraut, R.E., and Chalfonte, B.L. The VideoWindow system in informal communication. Proc. CHI'90, ACM (1990), 1--11. Google ScholarDigital Library
- Friedman, B., Peter H. Khan, J., and Howe, D.C. Trust online. Commun. ACM 43, 12 (2000), 34--40. Google ScholarDigital Library
- Gaver, W., Moran, T., MacLean, A., et al. Realizing a video environment: EuroPARC's RAVE system. Proc. CHI'92, ACM (1992), 27--35. Google ScholarDigital Library
- Gilmore, D.J., Cockton, G., Churchill, E., Kujala, S., Henderson, A., and Hammontree, M. Values, value and worth: their relationship to hci? CHI '08 extended abstracts on Human factors in computing systems, ACM (2008), 3933--3936. Google ScholarDigital Library
- Gregg, J.L. Tearing down walls for the homebound elderly. Ext. Abs. CHI'01, ACM (2001), 469--470. Google ScholarDigital Library
- Grinter, R.E., Edwards, W.K., Newman, M.W., and Ducheneaut, N. The work to make a home network work. Proc. ECSCW'05, (2005), 469--488. Google ScholarDigital Library
- Gueddana, S. and Roussel, N. Pêle-Mêle, a video communication system supporting a variable degree of engagement. Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work, ACM (2006), 423--426. Google ScholarDigital Library
- Harmon, A. Grandma's on the Computer Screen. New York Times, 2008. nytimes.com/2008/11/27/us/27minicam.html.Google Scholar
- Hutchinson, H., Mackay, W., Westerlund, B., et al. Technology probes: inspiring design for and with families. Proc. CHI'03, ACM (2003), 17--24. Google ScholarDigital Library
- Ito, M., Baumer, S., Bittanti, M., et al. Hanging Out, Messing Around, and Geeking Out: Kids Living and Learning with New Media. The MIT Press, 2009. Google ScholarDigital Library
- Kaye, J. 'J.', Go, J., Ames, M., and Spasojevic, M. The Joys and Frustrations of Family Videoconferencing. Under consideration for Proc. CHI 2010.Google Scholar
- Miller, D. A Theory of Shopping. Cornell University Press, 1998.Google Scholar
- Millett, L.I., Friedman, B., and Felten, E. Cookies and Web browser design: toward realizing informed consent online. Proc. CHI'01, ACM (2001), 46--52. Google ScholarDigital Library
- Nguyen, D. and Canny, J. MultiView: spatially faithful group video conferencing. Proc. CHI'05, ACM (2005), 799--808. Google ScholarDigital Library
- O'Hara, K., Black, A., and Lipson, M. Everyday practices with mobile video telephony. Proc. CHI'06, ACM (2006), 871--880. Google ScholarDigital Library
- Palen, L. and Dourish, P. Unpacking "privacy" for a networked world. Proc. CHI'03, ACM (2003), 129--136. Google ScholarDigital Library
- Plaisant, C., Clamage, A., Hutchinson, H.B., Bederson, B.B., and Druin, A. Shared family calendars: Promoting symmetry and accessibility. ACM Trans. Comput.-Hum. Interact. 13, 3 (2006), 313--346. Google ScholarDigital Library
- Rode, J.A., Toye, E.F., and Blackwell, A.F. The domestic economy: a broader unit of analysis for end user programming. Ext. Abs. CHI'05, ACM (2005), 1757--1760. Google ScholarDigital Library
- Shehan, E. and Edwards, W.K. Home networking and HCI: what hath god wrought? Proc. CHI'07, ACM (2007), 547--556. Google ScholarDigital Library
- Tolmie, P., Crabtree, A., Rodden, T., Greenhalgh, C., and Benford, S. Making the home network at home: Digital housekeeping. In ECSCW 2007. 2007, 331--350.Google ScholarCross Ref
- Yarosh, S. Supporting long-distance parent-child interaction in divorced families. Ext. Abs. CHI'08, ACM (2008), 3795--3800. Google ScholarDigital Library
Index Terms
- Making love in the network closet: the benefits and work of family videochat
Recommendations
Understanding Tensions and Resilient Practices that Emerge from Technology Use in Asian India Families in the U.S.: The Case of COVID-19
CSCW2Families with teenagers are known to experience various challenges, as parents and teens often have conflicting opinions in regard to technology use. To understand how the disruption caused by SARS-CoV2-2 impacted dynamics around technology use within ...
Enhancing children's voices with media and technology
IDC '13: Proceedings of the 12th International Conference on Interaction Design and ChildrenNew approaches in the use of media and technology provide the opportunity to give children's voices a space to express their unique interests. These new forms of video and audio use create a new type of engagement for children to communicate in ways ...
"Okay, One More Episode": An Ethnography of Parenting in the Digital Age
CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social ComputingParenting is a complex and morally loaded endeavor, especially in our technologically saturated world. Popular culture, news articles, and children's groups regularly suggest that parents should monitor and control children's experiences with media. ...
Comments