ABSTRACT
How can we best explore the range of users' reactions when developing future technologies that may be controversial, such as personal healthcare systems? Our approach -- ContraVision -- uses futuristic videos, or other narrative forms, that convey either negative or positive aspects of the proposed technology for the same scenarios. We conducted a user study to investigate what range of responses the different versions elicited. Our findings show that the use of two systematically comparable representations of the same technology can elicit a wider spectrum of reactions than a single representation can. We discuss why this is so and the value of obtaining breadth in user feedback for potentially controversial technologies.
- Apple Computer Knowledge Navigator. http://video. google.com/videoplay?docid=-5144094928842683632Google Scholar
- Breaching experiment. http://en.wikipedia.org/wiki/ Breaching_experiment.Google Scholar
- Diet Tracker Assistant. http://download.cnet.com/ Diet-Tracker-Assistant/3000-2129_4-10966998.html.Google Scholar
- Microsoft Future Vision: Healthcare. http://www. youtube.com/watch?v=V35Kv6-ZNGA.Google Scholar
- Parallel universe (fiction). http://en.wikipedia.org/ wiki/Parallel_universe_(fiction).Google Scholar
- The Office (UK TV series). http://en.wikipedia.org/ wiki/The_Office_(UK_TV_series).Google Scholar
- Bardram, J., Bossen, C., Lykke-Olesen, A., Nielsen, R., and Madsen, K.H. Virtual Video Prototyping of Pervasive Healthcare Systems. Proc. 4th Conf. on Designing interactive systems, ACM New York, NY, USA (2002), 167--177. Google ScholarDigital Library
- Barton, J., Kindberg, T., and Barton, J.J. The CoolTown User Experience. Hewlett-Packard Company, 2001.Google Scholar
- Brun-Cottan, F. and Wall, P. Using Video to Represent the User. Commun. ACM 38, 5 (1995), 61--71. Google ScholarDigital Library
- Gaver, B., Dunne, T., and Pacenti, E. Cultural Probes. Interactions 6, 1 (1999), 21--29. Google ScholarDigital Library
- Harper, R., Rodden, T., Rogers, Y., and Sellen, A., Being Human: Human Computer Interaction in the Year 2020, Microsoft Research, 2008.Google Scholar
- Hillis, K. and McCreadie Lillie, J.J. Spatial Technologies for the Mobile Class: Life in the 'Cooltown' Ecosystem. Geography 88, 4 (2003), 338--347.Google Scholar
- Little, L. and Briggs, P. Ubiquitous Healthcare: Do We Want It? Proceedings of the 22nd British CHI Group Annual Conference on HCI 2008: People and Computers XXII: Culture, Creativity, Interaction-Volume 2, British Computer Society Swinton, UK, UK (2008), 53--56. Google ScholarDigital Library
- Little, L. and Briggs, P. Pervasive Healthcare: the Elderly Perspective. Proceedings of the 2nd International Conference on Pervasive Technologies Related to Assistive Environments, ACM (2009), 71. Google ScholarDigital Library
- Mackay, W.E., Ratzer, A.V., and Janecek, P. Video Artifacts for Design: Bridging the Gap between Abstraction and Detail. Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques, ACM New York, NY, USA (2000), 72--82. Google ScholarDigital Library
- Mancini, C., Thomas, K., Rogers, Y., Price, B.A., Jedrzejczyk, L., Bandara, A.K., Joinson, A.N., and Nuseibeh, B., From Spaces to Places: Emerging Contexts in Mobile Privacy. Proceedings of the 11th International Conference on Ubiquitous Computing. ACM: Orlando, FL, USA (2009), 1--10. Google ScholarDigital Library
- Picard, R. and Healey, J. Affective Wearables. Personal and Ubiquitous Computing 1, 4 (1997), 231--240.Google Scholar
- Raijmakers, B., Gaver, W.W., and Bishay, J. Design Documentaries: Inspiring Design Research through Documentary Film. Proceedings of the 6th Conference on Designing Interactive Systems, ACM (2006), 229--238. Google ScholarDigital Library
- Simsarian, K.T. Take It to the Next Stage: the Roles of Role Playing in the Design Process. Conference on Human Factors in Computing Systems, ACM New York, NY, USA (2003), 1012--1013. Google ScholarDigital Library
- Tikkanen, V. and Cabrera, A.B. Using Video to Support Co-Design of Information and Communication Technologies. Observatorio (OBS*) 2, 2 (2008).Google Scholar
- Weiser, M. The Computer for the 21st Century, 1991. Scientific American 256, 3 (1991), 66--75.Google Scholar
- Yang, L., Zheng, N., Cheng, H., Fernstrom, J.D., Sun, M., and Yang, J. Automatic Dietary Assessment from Fast Food Categorization. IEEE 34th Annual Northeast Bioengineering Conference 2008, IEEE (2008).Google Scholar
- Garfinkel, A. Studies in Ethnomethodology. Polity Press. (1984 -- reprint).Google Scholar
Index Terms
- Contravision: exploring users' reactions to futuristic technology
Recommendations
ContraVision: presenting contrasting visions of future technology
CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing SystemsHow can we best explore the range of users' reactions when developing future technologies that may be controversial, such as personal healthcare systems? Our approach - ContraVision - uses futuristic videos, or other narrative forms, that convey both ...
Effects of Virtual Human Animation on Emotion Contagion in Simulated Inter-Personal Experiences
We empirically examined the impact of virtual human animation on the emotional responses of participants in a medical virtual reality system for education in the signs and symptoms of patient deterioration. Participants were presented with one of two ...
AffectButton: A method for reliable and valid affective self-report
In this article we report on a new digital interactive self-report method for the measurement of human affect. The AffectButton (Broekens and Brinkman, 2009. ACII 2009: IEEE) is a button that enables users to provide affective feedback in terms of ...
Comments