Chad Tossell
ABSTRACT
The current paper establishes empirical patterns associated with mobile internet use on smartphones and explores user differences in these behaviors. We apply a naturalistic and longitudinal logs-based approach to collect real usage data from 24 iPhone users in the wild. These data are used to describe smartphone usage and analyze revisitation patterns of web browsers, native applications, and physical locations where phones are used. Among our findings are that web page revisitation through browsers occurred very infrequently (approximately 25% of URLs are revisited by each user), bookmarks were used sparingly, physical traversing patterns mirrored virtual (internet) traversing patterns and users systematically differed in their web use. We characterize these differences and suggest ways to support users with enhanced design of smartphone technologies and content.
- Abowd, G.D. & Mynatt, E.D. Charting past, present, and future research in ubiquitous computing. ACM Trans. on Computer-Human Interaction, 7, 2000, 29--58. Google Scholar
Digital Library
- Bales, E. et al. Planning, apps, and the high-end smartphone: exploring the landscape of modern crossdevice reaccess. In K. Lyons et al. (Eds.): Pervasive 2011, LNCS 6696, pp. 1--18. Berlin: Springer. Google ScholarDigital Library
- Byrne, M., John, B., Wehrle, N.S. & Crow, D.C. The tangled web we wove: A taskonomy of www use. In Proc. CHI 99, ACM Press (1999), 544--551. Google ScholarDigital Library
- Catledge, L.D. & Pitkow, J.E. Characterizing browsing strategies in the world wide web. In Proc. WWW 1995, ACM Press (1995), 1065--1073. Google ScholarDigital Library
- Cockburn, A., McKenzie, B. What do web users do? An empirical analysis of web use. International Journal of Human-Computer Studies, 54(6), 2001, 903--922. Google ScholarDigital Library
- Cui, Y. & Roto, V. How people use the web on mobile devices. In Proc WWW'08, ACM Press (2008), 905--914. Google ScholarDigital Library
- Duchnicky, R.L. & Kolers, P.A. Readability of text scrolled on visual display terminals as a function of window size. Human Factors, 25, 1983, 683--692.Google ScholarCross Ref
- Ericsson Consumer Labs. From apps to everyday situations, 2010. http://www.ericsson.comGoogle Scholar
- Falaki, H. et al. Diversity in smartphone usage. In Proc MobiSys 2010. ACM Press (2010). 179--194. Google ScholarDigital Library
- Ford, N. et al. Information seeking and mediated searching. JASIST, 53, 2002, 728--735. Google ScholarDigital Library
- Gallette, D.F., et al. When the wait isn't so bad: The interacting effects of website delay, familiarity, and breadth. Info. Systems Research, 17(1), 2003, 20--37. Google ScholarDigital Library
- Holscher, C. & Strube, G. Web search behavior of internet experts and newbies. Computer Networks, 33, 2000, 337--346. Google ScholarDigital Library
- Internet World Statistics, 2011. Retrieved May 2011: http://www.internetworldstats.com/stats2.htmGoogle Scholar
- Kaikkonen, A. Full or tailored mobile web-where and how do people browse on their mobiles? In Proc. of Mobility '08, 1--10. Google ScholarDigital Library
- Kamvar, M., Kellar, M., Pater, R. & Xu, Y. Computers and iPhones and mobile phones, oh my! A logs-based comparison of search users on different devices. In Proc. WWW 2009. ACM Press. Google ScholarDigital Library
- Kane, S.,et al. Exploring cross-device web use on PCs and mobile devices. Human-Computer Interaction -- INTERACT 2009, Springer (2009), 722--735. Google ScholarDigital Library
- Kellar, M., Watters, C. & Shepherd, M. A field study characterizing web-based information-seeking tasks. American Society for Information Science and Technology, 58(7), 2007, 999--1018. Google ScholarDigital Library
- Lee, I., Kim, J. & Kim, J. Use contexts for the mobile internet: A longitudinal study monitoring actual use of mobile internet services. International Journal of Human-Computer Interactions, 18, 2005, 269--292Google ScholarCross Ref
- Matthews, T., Pierce, J. & Tang, J. No smartphone is an island: The impact of places, situations, and other devices on smartphone use. IBM Technical Report #RJ10452, 2009.Google Scholar
- Newark-French, C. Mobile apps put the web in their rear-view mirror, 2011. http://blog.flurry.comGoogle Scholar
- Nielsen, J. User interface directions for the web. Communications of the ACM, 42(1), 1999, 65--72. Google ScholarDigital Library
- Nielsen, J. Mobile Usability, 2009. http://www.useit.com/alertbox/mobile-usability.htmlGoogle Scholar
- Nylander, S., Lundquist, T. & Brännström, A. At home and with computer access -- why and where people use cell phones to access the internet. In Proc. CHI 2009, ACM Press (2009), 1639--1642. Google ScholarDigital Library
- Obendorf, H., Weinreich, H., Herder, E. & Mayer, M. Web page revisitation revisited: Implications of a longterm click-stream study of browser usage. In Proc. CHI 2007, ACM Press (2007), 597--606. Google ScholarDigital Library
- Oulasvirta, A., Rattenbury, T., Ma, L. & Raita, E. Habits make smartphone use more pervasive. Pers Ubiquitous Computing, Published online: 16 June 2011. Google ScholarDigital Library
- Perry, M., O'hara, K., Sellen, A., Brown, B. & Harper, R. Dealing with mobility: Understanding access anytime, anywhere. ACM TOCHI, 8(4), 2005, 323--347. Google ScholarDigital Library
- Pew Research Center. Internet and American Life Project, 2010. http://www.pewinternet.orgGoogle Scholar
- Roto, V. & Oulasvirta, A. Need for non-visual feedback with long response times in mobile HCI. In Proc. WWW 2005. ACM Press (2005). 775--781. Google ScholarDigital Library
- Sellen, A.J., Murphy, R. & Shaw, K.L. How knowledge workers use the web. In Proc. SIGCHI 2002. ACM Press (2002). 227--234. Google ScholarDigital Library
- Selvidge, P. Examining tolerance for online delays. Usability News, 5(1), 2003. http://psychology.wichita. edu/surl/usabilitynews/51/delaytime.htm.Google Scholar
- Shepard, C., Rahmati, A., Tossell, C.C., Zhong, L. & Kortum, P. Livelab: Measuring wireless networks and smartphone users in the field. ACM Sigmetrics Performance Evaluation Review, 38(3), 2011, 15--20. Google ScholarDigital Library
- Tauscher, L. & Greenberg, S. How people revisit web pages: Empirical findings and implications for the design of history systems. International Journal of Human Computer Studies, 47(1), 1997, 97--138. Google ScholarDigital Library
- Taylor, C.A. et al. Always on: A framework for understanding personal mobile web motivations, behaviors, and contexts of use. Int'l Journal of Mobile HCI, 1(4), 2009, 24--41.Google Scholar
- Teevan, J. et al. The perfect search engine is not enough: A study of orienteering behavior in directed search. In Proc CHI, ACM Press (2004): 415--422. Google ScholarDigital Library
- Tossell, C.C., Kortum, P., Shepard, C., Rahmati, A. & Zhong, L. Performing common tasks on handheld mobile computers. In Proc. of HFES (2010).Google Scholar
- White, R.W. & Drucker, S.M. Investigating behavioral variability in web search. In Proc. WWW 2007, ACM Press (2007), 21--30. Google ScholarDigital Library
- Witkin, H.A. et al. Field-dependent and field-independent cognitive styles and their educational implications. Review of Educational Research, 47, 1977, 1--64.Google ScholarCross Ref
Index Terms
- Characterizing web use on smartphones
Recommendations
Characterizing RESTful Web Services Usage on Smartphones: A Tale of Native Apps and Web Apps
ICWS '15: Proceedings of the 2015 IEEE International Conference on Web ServicesThe burst of Web-based Restful services brings us a number of facilities in our life and work. We are used to take smartphones to access these Web services, like location-based services, weather search, mapping, social networking, et al. On smartphones, ...
Characterization of web browser usage on smartphones
Mixed research methods (interview and survey) are used in this study.Smartphone browser usage patterns are identified.Users are categorized with respect to age and experience.Findings include patterns of browsing sessions, frequently used features, and ...
AutoWeb: automatic classification of mobile web pages for revisitation
MobileHCI '12: Proceedings of the 14th international conference on Human-computer interaction with mobile devices and servicesRevisitation in mobile Web browsers takes more time than that in desktop browsers due to the limitations of mobile phones. In this paper, we propose AutoWeb, a novel approach to speed up revisitation in mobile Web browsing. In AutoWeb, opened Web pages ...
Comments