From contemporary workflow process automation to adaptive and dynamic work activity coordination and collaboration

Thea article outlines a research agenda for researchers in the area of workflow. We believe that today's workflow systems should evolve to what is termed as work coordination and collaboration systems (WCCSs). A WCCS will: (a) adapt to various changes ...

In this paper we report an ethnographic study of workarounds-informal temporary practices for handling exceptions to normal workflow-in a hospital environment. Workarounds are a common technique for dealing with the inherent uncertainty of dynamic work ...

There are two aspects to technical support for collaborative activity; support for content work and support for coordination. The design of CSCW systems must typically address both of these, combining them in a collaborative application. This approach, ...