Ben Shneiderman
- 1 Fogg, B. and Tseng, H. The elements of computer credibility. In Proceedings of CHI'99 (Pittsburgh, May 15-20). ACM Press, New York, 1999, 80-87. Google Scholar
Digital Library
- 2 Fukuyama, F. Trust: The Social Virtues and the Creation of Prosperity. Free Press, New York, 1995.Google Scholar
- 3 Kollock, P. The production of trust in online markets. In Advances in Group Processes, vol. 16, E. Lawler, M. Macy, S. Thyne, and H. Walker, Eds. JAI Press, Greenwich, CT, 1999.Google Scholar
- 4 Preece, J. Online Communities: Supporting Sociability and Designing Usability. John Wiley & Sons, Inc., Chicester, UK, 2000. Google ScholarDigital Library
- 5 Uslaner, E. The moral foundations of trust; see www.bsos.umd.edu/gvpt/ uslaner/research.htm.Google Scholar
Index Terms
- Designing trust into online experiences
Recommendations
The elements of online trust
CHI EA '01: CHI '01 Extended Abstracts on Human Factors in Computing SystemsThe increasing success and popularity of the Internet makes this a critical time to examine elements that can cause online user interactions to be a success or a dismal failure. One of the most important of these elements, trust, has been identified as ...
Trust antecedents, trust and online microsourcing adoption
The online microsourcing marketplace is a new form of outsourcing that is organized over online platforms for the performance of relatively small service tasks. Microsourcing offers a more flexible way to hire contract workers or to outsource. Prior ...
Trust, satisfaction, and online repurchase intention: the moderating role of perceived effectiveness of E-commerce institutional mechanisms
The effects of e-commerce institutional mechanisms on trust and online purchase have traditionally been understood in the initial online purchase context. This study extends this literature by exploring the role of e-commerce institutional mechanisms in ...
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