Abstract
The rapid and accelerating move towards use of mobile technologies has increasingly provided people and organizations with the ability to work away from the office and on the move. The new ways of working afforded by these technologies are often characterized in terms of access to information and people anytime, anywhere. This article presents a study of mobile workers that highlights different facets of access to remote people and information, and different facets of anytime, anywhere. Four key factors in mobile work are identified: the role of planning, working in "dead time," accessing remote technological and informational resources, and monitoring the activities of remote colleagues. By reflecting on these issues, we can better understand the role of technology and artifacts in mobile work and identify the opportunities for the development of appropriate technological solutions to support mobile workers.
- ABLONDI,W.F.AND ELIOTT, T. R. 1993. Mobile professional segmentation study. In BIS Strategic Decisions.]]Google Scholar
- BELLLOTTI,V.AND BLY, S. 1996. Walking away from the desktop computer: distributed collaboration and mobility in a product design team. In 1996 Proceedings of the Conference on Computer- Supported Cooperative Work (Boston, MA, Sept. 17-20), ACM Press, New York, NY, 209-218.]] Google Scholar
- BERQVIST, J., DAHLBERG, P., LJUNGBERG,F.,AND KRISTOFFERSEN, S. 1999. Moving out of the meeting room: Exploring support for mobile meetings. In 1999 Proceedings of the Conference on Computer Supported Cooperative Work. ACM Press, New York, NY, 81-98.]] Google Scholar
- CHURCHILL,E.F.AND WAKEFORD, N. 2001. Framing mobile collaboration and mobile technologies. In Wireless World: Social and Interactional Implications of Wireless Technology. Brown, B., Green, N., and Harper, R. Eds., New York, NY, Springer-Verlag.]]Google Scholar
- DAHLBOM,B.AND LJUNGBERG, F. 1998. Mobile informatics. Scandinavian J. Inf. Syst. 10, 227-234.]] Google Scholar
- ELDRIDGE, N., LAMMING, M., FLYNN, M., JONES,C.,AND PENDLEBURY, D. 2000. Studies of mobile document work and their contributions to the satchel project. In Personal Technol. 4, 102-112.]]Google Scholar
- FITZPATRICK, G., MANSFIELD, T., KAPLAN, S., ARNOLD, D., PHELPS,T.,AND SEGAL, B. 1999. Augmenting the everyday world with Elvin. In Proceedings of the 6th European Conference on Computer Supported Cooperative Work. B~dker, Kyng and Schmidt, Eds. (Copenhagen, Denmark, Sept. 12-16), Kluwer, Netherlands, 431-450.]] Google Scholar
- HAYES-ROTH,B.AND HAYES-ROTH, F. 1979. A cognitive model of planning. Cognitive Sci. 3, 275- 310.]]Google Scholar
- HARPER,R.AND SELLEN, A. 1995. Collaborative tools and practicalities of professional work at the International Monetary Fund. In Proceedings of the CHI '95 Conference on Human Factors in Computing Systems (Vancouver, B.C.). ACM Press, New York, NY, 122-129.]] Google Scholar
- HEATH,C.AND LUFF, P. 1991. Collaborative activity and technological design: Task coordination in London Underground control rooms. In Proceedings of the 2nd European Conference on Computer Supported Cooperative Work (Amsterdam, the Netherlands, Sept. 25-27). Bannon, Robinson and Schmidt, Eds. Kluwer, the Netherlands.]] Google Scholar
- HENNING,J.AND BRAGEN, M. 1994. Mobile professionals in focus. BIS Strategic Decisions.]]Google Scholar
- JAUREGUIBERRY, F. 2000. Mobile telecommunications and the management of time. Social Sci. Inf. (Information sur les Sciences Sociales), 39, 255-268.]]Google Scholar
- KRESTOFFERSEN,S.AND LJUNGBERG, F. 1999. Making place to make IT work: Empirical explorations of HCI for Mobile CSCW. In GROUP'99: Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work (Phoenix, AZ, Nov. 14-17), ACMPress, NewYork, NY, 276-285.]] Google Scholar
- LAMMING, M., ELDRIDGE, M., FLYNN, M., JONES,C.,AND PENDLEBURRY, D. 2000. Satchel: Providing access to any document, any time, anywhere. ACM Trans. Comput.-Human Interaction, 7,3, 322-352.]] Google Scholar
- LUFF, P., HEATH,C.,AND GREATBATCH, D. 1992. Tasks in Interaction: Paper and screen based documentation in collaborative activity. In Proceedings of the CSCW '98 Conference on Computer- Supported Cooperative Work (Toronto, Canada), ACM Press, New York, NY, 163-170.]] Google Scholar
- LUFF,P.AND HEATH, C. 1998. Mobility in collaboration. In Proceedings of the CSCW '98 Conference on Computer-Supported Cooperative Work. ACM Press, New York, NY, 305-314.]] Google Scholar
- MYNATT,E.D.,BACK, M., WANT, R., BAER, M., AND ELLISS, J. B. 1998. Designing audio aura. In Proceedings '98 Conference on Human Factors in Computing Systems (Los Angeles, CA), ACM Press, New York, NY, 566-573.]] Google Scholar
- O'HARA, K., PERRY, M., SELLEN,A.J.,AND BROWN, B. A. T. 2001. Exploring the relationship between mobile phone and document use during business travel. In Wireless World: Social and Interactional Implications of Wireless Technology. Brown, B., Green, N., Harper, R., Eds. Springer- Verlag.]]Google Scholar
- O'HARA,K.AND SELLEN, A. J. 1997. A comparison of reading paper and on-line documents. In Proceedings '97, Conference on Human Factors in Computing Systems (Atlanta, GA). ACM Press, New York, NY, 335-342.]] Google Scholar
- ROBINSON, M. 1993. Design for unanticipated use. In Proceedings of the Third European Conference on Computer-Supported Cooperative Work. De Michaelis, Simone and Schmidt, Eds. (Milan, Italy, Sept. 13-17). Kluwer, the Netherlands, 187-202.]] Google Scholar
- TANIS,J.AND DUFFY, F. 1999. A vision of the new workplace revisited. In Site Selection.]]Google Scholar
- WHITTAKER, S., FROHLICH ,D.,AND DALY-JONES, O. 1994. Informal workplace communication: What is it like and how might we support it? In Proceedings '94 Conference on Human Factors In Computing Systems. ACM Press, New York, NY, 131-137.]] Google Scholar
- WIBERG,M.AND LJUNGBERG, F. 1999. Exploring the vision of anytime, anywhere in the context of mobile work. In Knowledge Management and Virtual Organizations, Y. Malhotra, Ed. Idea Group Publishing.]]Google Scholar
Index Terms
Dealing with mobility: understanding access anytime, anywhere
Recommendations
Towards seamless mobility on pervasive hardware
Preserving one's uniquely customized computing environment as one moves to different locations is an enduring challenge in mobile computing. We examine why this capability is valued so highly, and what makes it so difficult to achieve for personal ...
A Scalable and Energy-Efficient Context Monitoring Framework for Mobile Personal Sensor Networks
The key feature of many emerging pervasive computing applications is to proactively provide services to mobile individuals. One major challenge in providing users with proactive services lies in continuously monitoring users' context based on numerous ...
System support for anywhere anytime personal computing environment
M-MPAC '10: Proceedings of the 2nd International Workshop on Middleware for Pervasive Mobile and Embedded ComputingA personal computing environment is comprised of a set of components that include processors, storage devices, networking support, and peripheral devices. This paper identifies the key functionalities needed to build a loosely-coupled, anywhere, anytime ...
Comments